Ely Train Station Map
Address:
Ely stationStation Road
Ely
Cambridgeshire
CB7 4BS
Ticket office:
Monday to Friday: 06:00 - 20:00Saturday: 06:00 - 20:00
Sunday: 08:30 - 18:30
- Ticket office
- Step-free access
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Wifi
- Seated area available
Ely Live Departures & Arrivals
Ely Train Station Information
General information
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Information systems |
|
| Station operator | Greater Anglia |
Ticket buying and collection
| Ticket office opening times | Located in the main entrance hall.
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Smartcards issued here | Yes |
| Top up Smartcards here | Yes |
| Validate Smartcards here | Yes |
| Smartcards information | https://www.greateranglia.co.uk/tickets-fares/find-right-ticket-you/season-tickets/smartcard |
| Penalty fares | LE |
| Top up Smartcards here | Yes |
Passenger services
| Customer service information | Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
|---|---|
| Left luggage | |
| Lost property |
|
Station facilities
| Seated area | Yes |
|---|---|
| Waiting room | There is a waiting room on platform 1 and a waiting room on platforms 2 and 3
|
| Trolleys | Yes |
| Station buffet | Yes |
| Toilets | Toilets including accessible (radar key) toilets are located on all platforms, they are available until 23.00 hrs. |
| Baby changing facilities | Female toilets |
| Wifi | Yes |
| Post box | Post box is located on Platform 1 |
| Tourist information | Ely town centre |
| ATM machine | Nearest ATM is at Tesco which is across the car park |
| Shops | Newsagent on platform 1. Large Tesco supermarket next door to the main car park |
Accessibility
| Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. 0800 028 28 78 08:00 - 20:00
|
|---|---|
| Staff help | Assistance at this station is provided by a staff member during train service hours. Booking is recommended.
|
| Induction loop available | Yes |
| Ticket machine | Yes |
| Ramp for train access available | Yes |
| Accessible taxis information | Details of nearest taxis are shown on station information poster |
| National Key toilets available | Yes |
| Step free access | This station has step free access to all platforms via a ramped subway. This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the Ticket Office when open or the Supervisor's office on platform 1 |
| Ticket gates | Yes |
| Impaired mobility set down available | No |
| Wheelchairs | Yes |
Car parking LIVE
Ely Station Car Park
| Car park 1 | Station Car Park |
|---|---|
| Car park 1 operator | National Car Parks Ltd |
| Car park 1 spaces | 131 |
| Car park 1 opening times |
|
| Car park 1 charges |
|
| Car park 1 contact details | |
| Car park 2 | Premium Bay |
| Car park 2 operator | National Car Parks Ltd |
| Car park 2 spaces | 4 |
| Car park 2 charges |
|
| Car park 2 contact details |
Bus connections
| Onward travel | Local bus services operate from a stop near Tesco – a 5-minute walk from the station entrance. An on-demand service also exists in the area which needs to be booked in advance, details can be found here Tiger On Demand - Combined Authority Transport Ely is a Plusbus location which means for a small supplement on train tickets, you can make unlimited bus journeys in the area. PlusBus Ely PlusBus - PlusBus |
|---|
Cycle storage
| Cycle storage available | Yes |
|---|---|
| Cycle storage spaces | 330 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | No |
| Cycle storage location | In station car park |
| Cycle storage types |
|
Other transport options
| Rail replacement information | Replacement transport stop at station entrance |
|---|
Virtual tours
Want to check how accessible Ely station is for you? Check out our virtual tour.