Stansted Airport Train Station Map

Address:

Stansted Airport station
Under the Airport Terminal
Stansted
Essex
Bassingbourn Road
CM24 1QW

Ticket office:

Monday to Friday: 06:30 - 00:00
Saturday: 06:30 - 00:00
Sunday: 06:30 - 00:00
  • Ticket office
  • Step-free access
  • Prepurchase collection
  • Car park
  • Ticket machine
  • Toilets
  • Wifi
  • Seated area available
Last updated:
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Stansted Airport Train Station Information

Staffing level Full time
CCTV Yes
Information systems
  • DepartureScreens
  • ArrivalScreens
Station operator Greater Anglia
Ticket office opening times
  • Monday to Friday: 06:30 - 00:00
  • Saturday: 06:30 - 00:00
  • Sunday: 06:30 - 00:00
Pre-purchase collection Yes
Ticket machine Yes
Smartcards issued here Yes
Top up Smartcards here Yes
Validate Smartcards here No
Smartcards information

https://www.greateranglia.co.uk/tickets-fares/find-right-ticket-you/season-tickets/smartcard
Penalty fares LE
Top up Smartcards here Yes
Customer service information

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.
Left luggage
Lost property
  • Monday to Sunday and All bank holidays: 24 hours
Seated area
Yes
Waiting room

The waiting room is on platform 1. There are also seats throughout the station.

Platform 2
Trolleys
Yes
Station buffet

Coffee shop Vending machines
Toilets

The toilets are located on the Concourse. An accessible toilet (non-RADAR) is located on the Concourse. The baby change facilities are available in the accessible toilet. Until March 2025, there is limited availability of toilets at Stansted Airport station due to refurbishment works. Alternative facilities are available on trains or at the airport terminal.
Baby changing facilities
Yes
Wifi
Yes
ATM machine
No
Shops

Newsagent/Sweets Passport Photo Booth
Helpline

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

08:00 - 20:00

  • Monday to Sunday: 08:00 - 20:00
Staff help

Assistance is provided by station staff during the hours of train service operation. Booking is recommended

  • Monday to Sunday: 24 hours
Induction loop available Yes
Ticket machine
Yes
Accessible booking office counter available
Yes
Ramp for train access available
Yes
Accessible taxis information

Details of nearest taxis are shown on station information poster
National Key toilets available
Yes
Step free access

This station has step free access to all platforms. Lifts available.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the Customer Information point.
Ticket gates
Yes
Impaired mobility set down available
No
Wheelchairs
Yes
Car park 1 Station Car Park
Car park 1 operator British Airports Authority
Car park 1 spaces 5000
Car park 1 contact details

http://www.stanstedairport.com/parking
Onward travel

Local buses and National Coach routes stop in bus station located at airport
Rail replacement information

Rail Replacement services operate from the main coach station as directed by Station Staff.

CrossCountry rail replacement departs from bays 10 and 11.
Airport

Station is within the Stansted Airport Terminal
Car hire

In Airport terminal

Virtual Tour

Want to check out how accessible Stansted Airport station is for you? Check out our virtual tour.