Greater Anglia and c2c invite customers to join Accessibility Panel

Greater Anglia and c2c's Accessibility Customer Panel gives local people who have lived experience of disability the chance to create a more accessible rail network and have a say in how future policy is shaped.

The joint Accessibility Panel meet four times a year and is represented by people with both visible and non-visible disabilities. The panel is open to members selected via application and membership is reviewed annually.

The scope of the panel is to consult on matters including:

• Operational and policy decisions that may impact on the needs of customers
• Diversity Impact Assessment process
• The design and refurbishment of trains and stations
• Initiatives to improve customer experience
• Staff training
• Accessible communication channels
• Accessible website and app features

If you’d like to raise issues with the accessibility panel or register your interest in future membership please email [email protected] please note, customer complaints must be directed to our contact centre.