We are pleased that we've been delivering consistently high levels of punctuality for our customers.
Since April 2024, Greater Anglia has been the best performing “on time” operator in the UK, continuously for seven quarters in a row. We're committed to maintaining this and we regularly report our performance on this page.
Performance Figures By Station
Want to know how your station is performing? Take a look at our report to see how many train arrivals were cancelled or arrived within 3 minutes of their advertised time. You can also see how we're doing compared with other train operators.
The latest figures are for four weeks to 30 May 2026.
Performance Figures By Service Group
Check out how our service is doing in terms of arrival times, cancellations and short formations, where we ran fewer carriages than our train plan. The latest figures are for four weeks to 30 May 2026.
| Service Groups | On Time | Time to 3 Minutes | Time to 15 Minutes | Cancellations | Self-Caused Cancellations | Short Formations | Late at terminus 30-59 minutes | Late at terminus 30-59 minutes (%) | Late at terminus 60-119 minutes | Late at terminus 60-119 minutes (%) | Late at terminus 120+ minutes | Late at terminus 120+ minutes (%) |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Greater Anglia | 83.80% | 92.92% | 99.09% | 482 | 75.25 | 16 | 73 | 0.20% | 13 | 0.04% | 4 | 0.01% |
| Southend & Southminster | 88.67% | 94.92% | 99.30% | 15 | 5.5 | 1 | 8 | 0.15% | 0 | 0.01% | 0 | 0.01% |
| Great Eastern Outers | 86.50% | 94.37% | 99.20% | 135.5 | 11 | 0 | 9 | 0.13% | 4 | 0.02% | 0 | 0.01% |
| Anglia Inter City | 83.03% | 91.20% | 97.96% | 18 | 4.5 | 0 | 15 | 0.59% | 2 | 0.12% | 0 | 0.02% |
| Anglia Locals | 81.51% | 91.42% | 98.80% | 76.5 | 5 | 0 | 25 | 0.24% | 4 | 0.04% | 2 | 0.01% |
| West Anglia Outers | 80.87% | 91.58% | 99.13% | 159 | 32.25 | 15 | 16 | 0.24% | 3 | 0.06% | 1 | 0.01% |
| West Anglia Inners | 82.55% | 93.57% | 99.50% | 78 | 17 | 0 | 0 | 0.09% | 0 | 0.03% | 1 | 0.00% |