Designing services for people who’ve lost trust online
Rachel Malic, content designer at HMRC shares how to design to rebuild trust in using public services for people who have been affected by scams.
Design
When AI answers the question, what happens to the user journey?
Posted by:
Mark Edwards — Head of Design, Customer Experience & Design, Department for Education, Posted on:
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Categories:
Content Design, Design
How is AI changing the way people engage with public services online? The DfE team are reflecting on the changes in how people access their services, and thinking about what this means for our practices and ways of working.
Keeping services alive
Posted by:
Sarah Wickstead - Senior User Researcher, HMCTS and Juliette Poggi - Senior Service Designer, HMCTS, Posted on:
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Categories:
Design, International
What happens after services go live? What happens once large scale digital transformation programmes end? Sarah and Juliette share what they learned discussing this topic with International Design in Government community.
How we refreshed the Government Digital Service brand, and what we’re doing differently
Posted by:
Kuba Bartwicki - Head of Design, Products and Services (GDS), Laura Yarrow - Head of Design for GOV.UK, GDS, Chris Bellamy, Government Chief Product Officer and Simon Williams - Brand Strategist (GDS), Posted on:
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Categories:
Design
Find out how designers approached refreshing the Government Digital Service brand.
Sharing Camden’s work on Universal Basic Services
Posted by:
Sophie Taylor – Senior Design Researcher, London Borough of Camden, Benny Souto – Policy Designer, London Borough of Camden and Hugh Smith – Corporate Strategy Portfolio Lead, London Borough of Camden, Posted on:
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Categories:
Community, Design, International
Last year, the Strategy and Design team at Camden Council shared their work at conferences in the UK and abroad. Read about how this has benefited their work on Universal Basic Services.
Updating design skills in the Government Digital and Data Capability Framework
Posted by:
Kara Kane – Head of Design for Test, Learn and Grow, Cabinet Office, Andy Jones – Head of Design, DfE, Nikola Goger – Head of Design, MoJ, Antony Poveda – Senior Content Designer, GDS and Paul Moran – Head of User Centred Design, DVSA, Posted on:
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Categories:
Community, Design
How and why heads of design across government came together to update the design skills in the Government Digital and Data Profession Capability Framework.
Design in the Senior Civil Service
Posted by:
Jennifer Staves - Deputy Director, Strategic Design: Making Tax Digital, HMRC, Posted on:
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Categories:
Community, Design
Jen shares her journey and tips on getting into design at SCS level, and reflects on the challenges and opportunities in the role.
How to grow capability across UCD disciplines with a ‘design a service in a day’ workshop
A step by step workshop for upskilling teams in user-centred design and working to the Service Standard.
Developing a set of principles for the design and delivery of greener services
Posted by:
Ned Gartside – Senior service designer, Defra, Posted on:
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Categories:
Community, Design
A guide to the 8 principles for the design and delivery of greener services.
Working as a community to iterate the task list pattern
Posted by:
Frankie Roberto – Interaction designer, Department for Education, Posted on:
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Categories:
Design, Design System
Task list has been redesigned following research and collaboration across government.
Related content and links
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