Administrator /Housing & Support Coordinator
| Dyddiad hysbysebu: | 05 Mehefin 2026 |
|---|---|
| Cyflog: | £13 yr awr |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 05 Gorffennaf 2026 |
| Lleoliad: | SE7 Charlton |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Life Skillz CIC |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | LS1 |
Crynodeb
Job Purpose
The Administrator/Housing & Support Coordinator will provide comprehensive administrative, housing, compliance, and operational support to the CEO and wider Life Skillz CIC team. The role is responsible for ensuring the smooth day-to-day running of the organisation's supported accommodation services, maintaining accurate records, coordinating resident support activities, monitoring housing-related processes, and supporting compliance requirements across multiple properties.
The post holder will act as a key point of contact for residents, local authorities, support agencies, landlords, contractors, and other stakeholders while ensuring all information is managed professionally, confidentially, and in accordance with GDPR requirements.
Key Responsibilities:
Administration & Personal Assistant Duties
Provide administrative support to the CEO and management team.
Manage diaries, appointments, meetings, and calendars.
Draft professional correspondence, reports, letters, meeting minutes, and presentations.
Monitor and respond to emails and enquiries professionally.
Maintain electronic and paper filing systems.
Organise company records and ensure accurate data entry.
Assist with scheduling staff meetings, reviews, and training sessions.
Support the preparation of reports for local authorities and stakeholders.
Assist with project coordination and operational planning.
Housing Administration:
Maintain accurate resident files and tenancy/licence records.
Process referrals and support onboarding procedures.
Ensure all resident documentation is collected, uploaded, and filed correctly.
Assist with Housing Benefit and Universal Credit applications.
Monitor Housing Benefit claims and follow up on outstanding information.
Maintain referral, waiting list, and occupancy records.
Support move-in and move-out processes.
Prepare documentation for housing reviews and inspections.
Support Coordination:
Maintain and update resident Support Plans and Move-On Plans.
Monitor resident engagement with support services.
Track support sessions, outcomes, and progress reviews.
Liaise with support workers regarding resident needs and progress.
Coordinate appointments with external agencies where required.
Assist residents with accessing education, training, employment, healthcare, and community services.
Maintain accurate case notes and outcome records.
Support safeguarding reporting and record keeping.
Rent, Service Charge & Financial Monitoring
Monitor rent payments and service charge contributions.
Update rent trackers and arrears records.
Liaise with residents regarding outstanding payments.
Support Housing Benefit reconciliation processes.
Produce reports relating to rent collection and arrears.
Assist management with occupancy and income monitoring.
Property Management & Compliance:
Maintain compliance records across all properties.
Monitor HMO documentation and certification records.
Coordinate maintenance requests and repair reporting.
Liaise with contractors, maintenance teams, and landlords.
Track property inspections and compliance deadlines.
Ensure health and safety documentation is maintained.
Support compliance audits and quality assurance reviews.
Stakeholder Liaison:
Communicate effectively with local authorities, social workers, probation officers, support agencies, and healthcare professionals.
Coordinate information requests from referral agencies.
Maintain positive professional relationships with external partners.
Support the organisation's reputation through professional communication and service delivery.
Data Protection & Confidentiality:
Ensure all resident and organisational information is managed in accordance with GDPR and Data Protection legislation.
Maintain strict confidentiality at all times.
Ensure secure storage and management of records.
Follow all Life Skillz CIC policies and procedures.
Essential Requirements>>>
Qualifications & Experience:
Experience in administration, office management, housing, social care, supported accommodation, or a related field.
Strong administrative and organisational skills.
Experience managing confidential records and sensitive information.
Experience using Microsoft Office and Google Workspace.
Skills & Knowledge:
Excellent written and verbal communication skills.
Strong organisational and time-management abilities.
Ability to manage multiple tasks and priorities.
High attention to detail and accuracy.
Professional and confident telephone manner.
Ability to work independently and use initiative.
Understanding of confidentiality and GDPR requirements.
Desirable Requirements:
Experience within supported accommodation or homelessness services.
Knowledge of Housing Benefit and Universal Credit processes.
Understanding of safeguarding vulnerable adults.
Experience in compliance administration.
Knowledge of housing legislation and supported housing services.
Experience working with local authorities and support agencies.
Personal Attributes:
Compassionate and professional approach.
Reliable and trustworthy.
Highly organised and proactive.
Positive and solution-focused mindset.
Strong interpersonal skills.
Ability to remain calm under pressure.
Commitment to supporting vulnerable individuals to achieve independence.
Benefits:
Flexible working environment.
Ongoing training and professional development.
Opportunity for career progression.
Meaningful role supporting vulnerable individuals.
Supportive and collaborative team environment.
The Administrator/Housing & Support Coordinator will provide comprehensive administrative, housing, compliance, and operational support to the CEO and wider Life Skillz CIC team. The role is responsible for ensuring the smooth day-to-day running of the organisation's supported accommodation services, maintaining accurate records, coordinating resident support activities, monitoring housing-related processes, and supporting compliance requirements across multiple properties.
The post holder will act as a key point of contact for residents, local authorities, support agencies, landlords, contractors, and other stakeholders while ensuring all information is managed professionally, confidentially, and in accordance with GDPR requirements.
Key Responsibilities:
Administration & Personal Assistant Duties
Provide administrative support to the CEO and management team.
Manage diaries, appointments, meetings, and calendars.
Draft professional correspondence, reports, letters, meeting minutes, and presentations.
Monitor and respond to emails and enquiries professionally.
Maintain electronic and paper filing systems.
Organise company records and ensure accurate data entry.
Assist with scheduling staff meetings, reviews, and training sessions.
Support the preparation of reports for local authorities and stakeholders.
Assist with project coordination and operational planning.
Housing Administration:
Maintain accurate resident files and tenancy/licence records.
Process referrals and support onboarding procedures.
Ensure all resident documentation is collected, uploaded, and filed correctly.
Assist with Housing Benefit and Universal Credit applications.
Monitor Housing Benefit claims and follow up on outstanding information.
Maintain referral, waiting list, and occupancy records.
Support move-in and move-out processes.
Prepare documentation for housing reviews and inspections.
Support Coordination:
Maintain and update resident Support Plans and Move-On Plans.
Monitor resident engagement with support services.
Track support sessions, outcomes, and progress reviews.
Liaise with support workers regarding resident needs and progress.
Coordinate appointments with external agencies where required.
Assist residents with accessing education, training, employment, healthcare, and community services.
Maintain accurate case notes and outcome records.
Support safeguarding reporting and record keeping.
Rent, Service Charge & Financial Monitoring
Monitor rent payments and service charge contributions.
Update rent trackers and arrears records.
Liaise with residents regarding outstanding payments.
Support Housing Benefit reconciliation processes.
Produce reports relating to rent collection and arrears.
Assist management with occupancy and income monitoring.
Property Management & Compliance:
Maintain compliance records across all properties.
Monitor HMO documentation and certification records.
Coordinate maintenance requests and repair reporting.
Liaise with contractors, maintenance teams, and landlords.
Track property inspections and compliance deadlines.
Ensure health and safety documentation is maintained.
Support compliance audits and quality assurance reviews.
Stakeholder Liaison:
Communicate effectively with local authorities, social workers, probation officers, support agencies, and healthcare professionals.
Coordinate information requests from referral agencies.
Maintain positive professional relationships with external partners.
Support the organisation's reputation through professional communication and service delivery.
Data Protection & Confidentiality:
Ensure all resident and organisational information is managed in accordance with GDPR and Data Protection legislation.
Maintain strict confidentiality at all times.
Ensure secure storage and management of records.
Follow all Life Skillz CIC policies and procedures.
Essential Requirements>>>
Qualifications & Experience:
Experience in administration, office management, housing, social care, supported accommodation, or a related field.
Strong administrative and organisational skills.
Experience managing confidential records and sensitive information.
Experience using Microsoft Office and Google Workspace.
Skills & Knowledge:
Excellent written and verbal communication skills.
Strong organisational and time-management abilities.
Ability to manage multiple tasks and priorities.
High attention to detail and accuracy.
Professional and confident telephone manner.
Ability to work independently and use initiative.
Understanding of confidentiality and GDPR requirements.
Desirable Requirements:
Experience within supported accommodation or homelessness services.
Knowledge of Housing Benefit and Universal Credit processes.
Understanding of safeguarding vulnerable adults.
Experience in compliance administration.
Knowledge of housing legislation and supported housing services.
Experience working with local authorities and support agencies.
Personal Attributes:
Compassionate and professional approach.
Reliable and trustworthy.
Highly organised and proactive.
Positive and solution-focused mindset.
Strong interpersonal skills.
Ability to remain calm under pressure.
Commitment to supporting vulnerable individuals to achieve independence.
Benefits:
Flexible working environment.
Ongoing training and professional development.
Opportunity for career progression.
Meaningful role supporting vulnerable individuals.
Supportive and collaborative team environment.