Resident Liaison Officer – Refurbishment
| Posting date: | 10 June 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive Salary + Car / Car Allowance + Benefits |
| Hours: | Full time |
| Closing date: | 01 July 2026 |
| Location: | Nottingham, Nottinghamshire |
| Remote working: | On-site only |
| Company: | Blue Octopus Recruitment Limited |
| Job type: | Permanent |
| Job reference: | LOVL201856 |
Summary
Permanent - Full Time – 40 Hours
An exciting opportunity has arisen within our growing Refurbishment business for a Resident Liaison Officer to join a dynamic partnership team.
Based in our Nottingham office and reporting to the Senior Resident Liaison Officer, you will play a vital role in supporting the successful delivery of social housing refurbishment projects. Acting as the key link between residents, the project team and our client, you will ensure a positive and consistent customer experience throughout the programme of works.
You will manage the end-to-end resident journey, from pre-start visits and profiling through to ongoing communication, handling queries or complaints, and providing aftercare following completion. You will also maintain accurate records on our CRM system, support project administration, and build strong relationships with residents, leaseholders and stakeholders.
We are looking for an experienced Resident Liaison Officer who is organised, proactive and confident engaging with a wide range of people. You will have experience working on planned maintenance programmes and a good understanding of project delivery within social housing.
Strong communication, customer service and administrative skills are essential, along with confidence using Microsoft Office. Experience of EasyBop systems would be an advantage.
Benefits
Bonus entitlement based on performance KPIs
Holidays - 26 days
Life Assurance
Pension
Private medical insurance
Ability to purchase additional holiday
Access to discount portal
Cycle to Work scheme and the Lovell Way to EV
Digital GP
Employee assistance programme
Sharesave scheme
As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.
We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.
The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.
An exciting opportunity has arisen within our growing Refurbishment business for a Resident Liaison Officer to join a dynamic partnership team.
Based in our Nottingham office and reporting to the Senior Resident Liaison Officer, you will play a vital role in supporting the successful delivery of social housing refurbishment projects. Acting as the key link between residents, the project team and our client, you will ensure a positive and consistent customer experience throughout the programme of works.
You will manage the end-to-end resident journey, from pre-start visits and profiling through to ongoing communication, handling queries or complaints, and providing aftercare following completion. You will also maintain accurate records on our CRM system, support project administration, and build strong relationships with residents, leaseholders and stakeholders.
We are looking for an experienced Resident Liaison Officer who is organised, proactive and confident engaging with a wide range of people. You will have experience working on planned maintenance programmes and a good understanding of project delivery within social housing.
Strong communication, customer service and administrative skills are essential, along with confidence using Microsoft Office. Experience of EasyBop systems would be an advantage.
Benefits
Bonus entitlement based on performance KPIs
Holidays - 26 days
Life Assurance
Pension
Private medical insurance
Ability to purchase additional holiday
Access to discount portal
Cycle to Work scheme and the Lovell Way to EV
Digital GP
Employee assistance programme
Sharesave scheme
As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.
We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.
The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.