Use AI to Triage and route information

AI can help you sort and send requests to the right team or person. For example, you can use AI to automate call routing, triage ministerial correspondence or streamline access to services through chatbots.

Find AI tools built by other teams

See examples of custom tools developed across the public sector.

• Consular Digital Triage

  Automating consular enquiry responses

• 'Report It' Assistant

  Simplifying reporting of street issues using image classification

• Correspondence Triage Automation Tool

  Automating ministerial correspondence triage and processing

• Automated Call Routing

  Connecting people to local support faster through an AI voice assistant

• Limbic Access

  Streamlining access to therapy through a chatbot

Explore all tools