Building better
frontline services

Across the public sector, millions of conversations drive essential services in moments that matter: a social care assessment, a hospital appointment, or a meeting with a probation officer. These interactions are where needs are understood, risks are assessed, and decisions are made that can affect someone’s life. 

Taking meeting notes adds to an already great administrative burden. Social workers, for example, spend approximately 80% of their time on computers versus only 20% with people.

Minute frees public servants to be fully present in meetings and appointments while it handles the admin in the background. It transforms raw conversations into structured, high-quality summaries - saving time, reducing errors and improving service quality.

In 2025, we piloted Minute across 22 local authorities.

Managing medicines is a daily reality for millions of people, particularly those with long-term or complex conditions. Being prescribed multiple medications (polypharmacy) can increase risk from drug interactions or incorrect dosage. 

We started out Medguard hoping to build a pharmacist support tool, but data limitations made this unworkable. Instead, we evaluated what data improvements would be needed to enable the development of such a tool, as polypharmacy-related problems still need solving.

We conducted a research project which was, to our knowledge, the first study to evaluate an AI system for medication safety using real NHS primary care data. We examined not just whether the system identified risks, but whether it could reason correctly about individual patients.

Across 277 expert-reviewed cases, the AI detected all known prescribing issues but raised false alarms in 17% of patients. It only identified all relevant issues and recommended the correct actions in fewer than half of cases (46.9%). The primary limitation was not medical knowledge, but reasoning about patient context.

Citizens Advice supports millions each year through complex issues - benefits, debt, housing, tax and more. Advisers work under pressure, handling huge amounts of information to find the right guidance, while offering calm, accurate, human support. 

Caddy is a quick, reliable assistant that surfaces trusted information, cuts search time, and helps advisers give answers confidently and consistently. In a randomised controlled trial, Caddy halved the time taken to respond to questions and doubled the confidence advisers had in their responses.

The tool draws from verified Citizens Advice and GOV.UK sources, shows exactly where each answer comes from, and routes responses for human checks when needed.

Probation officers spend a significant amount of time transcribing conversations, meetings, or supervision sessions. Estimates suggest AI could reduce this admin burden, saving up to 240,000 days of valuable time across the probation service every year. This is time that could be better spent engaging with people and managing risk.

i.AI's Minute was forked and built on by the Ministry of Justice to develop Justice Transcribe. Validated in real-world settings, the tool is freeing up time for deeper engagement, improving job satisfaction, and enabling staff to focus on their core responsibilities. Early results show a 50% reduction in note-taking time.