Accessing mental health support can be a difficult first step for many people. Traditional self-referral methods such as web forms or phone calls can be time-consuming and often feel off-putting to patients, leading to high drop-out rates. This not only delays access to care but also places additional pressure on NHS services.
The solution
Limbic Access is an AI-powered chatbot that streamlines the referral process for NHS talking therapies. It offers an interactive, patient-friendly experience, guiding users through the referral process, replacing lengthy traditional forms. It reduces administrative workload for clinicians by collecting essential patient data, screening individuals, and flagging high-risk cases for prioritisation. By providing a more efficient, accessible and personalised path to mental health support, Limbic Access enhances patient engagement and ensures timely care.
The results
There was a 30% increase in the number of patients completing their referral process.
Assessment time was reduced by 23.5%, saving 12.7 minutes per referral.
There was an 18% decrease in the number of patients dropping out of treatment.
Increased triage accuracy led to 45% fewer changes in treatment.
Limbic Access
Streamlining access to therapy through a chatbot
The challenge
Accessing mental health support can be a difficult first step for many people. Traditional self-referral methods such as web forms or phone calls can be time-consuming and often feel off-putting to patients, leading to high drop-out rates. This not only delays access to care but also places additional pressure on NHS services.
The solution
Limbic Access is an AI-powered chatbot that streamlines the referral process for NHS talking therapies. It offers an interactive, patient-friendly experience, guiding users through the referral process, replacing lengthy traditional forms. It reduces administrative workload for clinicians by collecting essential patient data, screening individuals, and flagging high-risk cases for prioritisation. By providing a more efficient, accessible and personalised path to mental health support, Limbic Access enhances patient engagement and ensures timely care.
The results
Learnings / insights
Details
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