News
Find out the latest from CustomerFirst
This is where we will share links to our most recent blogs and updates on the work CustomerFirst is doing to improve how government services are designed, delivered and run. We’ll publish short blog posts and updates that show what we’re working on, what we’re learning, and the progress we’re making with departments across government.
March 2026: How we’re transforming services together
Our first CustomerFirst blog post introduces our mission, our new way of working and what we are here to change. It explains our three objectives and how we’ll test, learn, and deliver better public services over the next two years.
Read our post on the Government Digital Service blog.
April 2026: Testing a different way to improve complex public services
In the second CustomerFirst blog, we share how we are testing a different way to improve complex public services. By focusing on whole-system challenges rather than isolated problems, we’re exploring how government can deliver better outcomes for citizens.
Read our post on the Government Digital Service Blog
May 2026: Putting customers first. DVLA and CustomerFirst partnering to improve Drivers Medical Service
Our third CustomerFirst blog shares how we are partnering with the Driver and Vehicle Licensing Agency (DVLA) to improve the Drivers Medical service, focusing on the end-to-end customer journey. The partnership is testing new ways to reduce uncertainty for customers, improve service performance and support timely, evidence based decisions.
Read our post on the Government Digital Service Blog
June 2026: Exploration sprints: testing whether a different approach is actually viable
In this month’s blog, we explain how CustomerFirst uses exploration sprints to quickly assess whether a service is ready for change. The approach helps other organisations uncover constraints, build alignment and identify opportunities for improvement before launching large-scale transformation programmes.
Read our post on the Government Digital Service Blog