User-centred design helps us create justice services that work for the people who use and deliver them. Learn how HMCTS is growing its design capability to support service improvement, build expertise and shape the future of justice services.
Tracy Parker-Priest reflects on a year of significant change across tribunals, from increased digital uptake to implementing new policy change. She shares what's been achieved, what's ahead, and how tribunals are continuing to serve the people who need them most.
Rupert Morgan, Property Director at HMCTS, reflects on a year of real progress from a new courthouse roof in Nottingham to a brand new tribunals centre in London and looks ahead to an ambitious programme of investment and improvement.
In this episode, a Delivery Director shares their journey to senior leadership and outlines a strategy to make careers in the justice system accessible to all. Social mobility ambassadors then share their outreach experiences and the impact of this work.
In this blog, Gary O’Reilly explains how HMCTS is taking a careful and responsible approach to adopting artificial intelligence, and how it is being used to support staff and improve justice services.
For Volunteers' Week 2026, we're hearing from Carol Trigg, a magistrate for over 22 years and a true testament to what volunteering means. After losing most of her sight in 2012, Carol could have stepped away. Instead, she adapted, continuing to serve her community with the same dedication as ever.
Adam Lennon reflects on progress in family justice — from faster probate grants to the majority of divorce applications being made online, and looks forwards to Child Focused Courts, helping families to resolve disputes more quickly.
Rosemary Rand and Emma Petty, Service Owners for Civil at HMCTS, reflect on a year of progress in the civil courts — from faster digital services to preparations for landmark housing legislation — and look ahead to what the next 12 months will bring.
Craig Robb, Deputy Director and Crime Live Service Owner at HMCTS, reflects on the past year in the criminal courts – what’s been achieved, what needs to change and why he remains confident in the direction of travel.
Before a defendant reaches the dock of the courtroom, there’s a complex operation involving transport drivers, custody officers, and multiple agencies to get them there. In this episode, Josie goes behind the scenes at Manchester Magistrates Court, spending a day …
HMCTS Chief Executive Nick Goodwin reflects on how the organisation has built strong foundations for continued transformation, the challenges that remain, and what the future holds.
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