Thousands of people use guidance on child arrangements every month, often at some of the most stressful moments in their lives. We wanted to find out whether it still met people's needs, and what we could do to improve it. …
What is Launchpad Auth? First of all, what is Launchpad? In brief, Launchpad is an innovative HMPPS in-cell tech programme that gives prisoners secure laptops with digital services in their cells to support their rehabilitation. Many teams work within this …
Extensive in-prison research leads to the first set of design principles for prisoner-facing services. Five years' of prisoner research In 2018, as part of the Launchpad in-cell technology programme, we researched, designed and built the Content Hub platform for prisoners. …
Building on our first digital prisoner-facing service The digital Launchpad Product Delivery team went live with the new prisoner-facing Launchpad Home and Launchpad Auth on in-cell prisoner laptops on 4 June 2024. Launchpad Home is the new home page and …
How do we make sure that a Large Language Model (LLM) understands a task, and completes it as accurately as possible? If you’ve experimented yourself, or read the advice of major LLM providers (such as these guides from Anthropic, Google, …
Content design is a collaborative discipline, so when you’re the only content designer in your digital team, it can be lonely. You don’t have that content buddy to bounce ideas off, get a second pair of eyes on your work …
