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How user research transformed GOV.UK guidance for separating families 

How user research transformed GOV.UK guidance for separating families 

Thousands of people use guidance on child arrangements every month, often at some of the most stressful moments in their lives.   We wanted to find out whether it still met people's needs, and what we could do to improve it.  …

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Lasting Powers of Attorney: from alpha to beta

Posted by: Simon Manby, Posted on: 31 January 2013 - Categories: Lasting power of attorney, User research

Simon Manby on testing and developing versions of a new tool that will allow the public to create a Lasting Power of Attorney online.

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Refining court finder

Posted by: Vera Mehta, Posted on: 25 January 2013 - Categories: Courts and tribunals, Development

Vera Mehta describes some of the challenges in developing a new, improved version of the court finder tool.

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You be the judge

Posted by: Aidan Muller, Posted on: 23 January 2013 - Categories: Content, User research
Screenshot of the You Be The Judge website

...in custody. After launching the tool, we wanted to work out if it had changed users’ views about sentencing. We couldn’t survey thousands of users, and couldn’t measure shifts in...

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User testing legal aid

Posted by: Graham Lee, Posted on: 10 January 2013 - Categories: Content, Legal aid, User research

Graham Lee talks about how we've been testing a new tool that will help the public work out if they can get legal aid.

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A digital strategy’s not just for Christmas…

Posted by: Alice Newton, Posted on: 8 January 2013 - Categories: Agile, Digital skills

...up our digital division and hire the right people to help us implement the ambitious vision in the strategy. We’ll be reporting on our progress against the strategy regularly on...

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Introducing the Digital Services Division

Posted by: Roger Oldham, Posted on: 21 December 2012 - Categories: Agile, Digital skills

Roger Oldham, Deputy Director, Digital Services talks about the new team in the Ministry of Justice tasked with leading the digital redesign of justice services.

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