Teaching Vacancies is expanding to further education. We explain what we have learned from colleges, recruiters and jobseekers, and how we are testing the service before making it more widely available.
DfE internal research working group The internal research working group In 2025, a group of Department for Education user researchers formed a working group to find better ways to approach internal user research. The group is made up of user …
As a Fast Streamer, I spent six months at the Department for Education (DfE) working as a user researcher on our internal digital platform for reporting IT issues. The research, commissioned by leadership, aimed to understand how users experience the …
Informed consent is a process where an individual makes a choice whether to take part in research. They make this choice after a user researcher gives them information about what the research is about. Informed consent involves both communicating what …
A research crit is a place for researchers to come together and provide each other advice and feedback on their work. The benefits of a crit are they: How they started In the Children & Families Digital portfolio at DfE, …
User researchers (URs) conduct research to understand the needs of people that we are designing services for. URs have several routes to recruit participants. You can explore these further by reading these blog posts about recruitment strategies and managing biases …
On a crisp spring morning, user researcher Sree and interaction designer Claire travelled to Sheffield to visit the Department for Education’s Accessibility Lab. Their goal was to understand how digital services function for those who navigate the world differently. Inside …
Every piece of user research we do seeks to understand something about the people who use a DfE service or are impacted by a policy. We call that group a ‘population’. When we conduct user research, we need to find …
Have you ever struggled to remember the context behind a particular design iteration? In the fast-paced world of UX design, decisions are made quickly and iterated even faster. But, as the designs evolve, it’s easy to lose track of the …
For the last 18 months, we’ve been investigating and implementing initiatives for how we check and improve our digital services against standards, specifically, the Government Service Standard. Our research findings show that the way we assess these services in DfE …
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