Senior service ownership could help Defra become more service-led, efficient and user-focused. Laura Churchill shares what her team learned while testing the concept, why plans had to change, and how they’re building the right conditions for more joined-up, accountable services.
Sustainable Design Lead Ned Gartside looks ahead to Services Week 2026, where he will be leading a session to talk about Defra’s recent introduction of a 15th Service Standard point focused on sustainability.
Kieran Lewis reflects on a recent project to integrate multiple data sources into a single Customer Relationship Management interface, improving call centre efficiency and customer experience by saving time per call and allowing agents quicker access to relevant information, and with ongoing and further improvements still to come.
Naveed Parvez reflects on the reaching of a significant milestone in digital waste tracking.
How the AI capability and enablement team used agentic design to build a community-driven resource to help digital practitioners find the standards they need.
Service Assessment Manager Mary McMahon and Sustainable Design Lead Ned Gartside explain how, from this month, Defra service assessments will include a new requirement with sustainability at its core. Digital services are a core part of how we deliver outcomes …
In the second part of their post, content designer Laura Parker and senior interaction designer Daniel Da Silveira show how they used a content-first approach to design features for the Defra form designer.
Jan Murdoch reflects on the emerging technologies that Defra is paying most attention to right now and the impacts these could have on policy outcomes. Every year when we pull together our Emerging Technology Radar, I am reminded just how …
In the first of a two-part post, content designer Laura Parker and senior interaction designer Daniel da Silveira explain how and why they took a content-first approach to creating a form building tool.
In the second part of her blog about the importance of user research panels, Sophie Werkshagen shares some tips on how to get the most from participant involvement. The realities of panel management Recruiting participants in government is often more …
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