Accessibility statement
This accessibility statement applies to the form “Complain to the CICA”.
Using this form
This form was built using MoJ Forms, a tool developed by the Ministry of Justice (MoJ), and uses components from the GOV.UK Design System.
Criminal Injuries Compensation Authority (CICA) is responsible for the content of this online form. The Ministry of Justice and MoJ Forms team are responsible for its technical aspects.
We want as many people as possible to be able to use this online form. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate the form using just a keyboard
- navigate the form using speech recognition software
- listen to the form using a screen reader (including recent versions of JAWS, NVDA and VoiceOver)
We have also made the text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this form is
We have tested this form for accessibility using a range of browsers and technologies including screen readers. It meets the Web Content Accessibility Guidelines version 2.2 AA standard.
Feedback and contact information
Contact us if you:
- find any problems not listed on this page
- think we’re not meeting accessibility requirements
- need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille
Contact form
Use our contact form. Select the ‘Something else’ option. We’ll aim to reply to you within 10 working days.
Or you can email us at info@cica.gov.uk.
Phone
Or you can phone us on 0300 003 3601.
- If you’re outside the UK, phone: +44 (0)203 684 2517
- Relay UK (if you cannot hear or speak on the phone): 18001 0300 003 3601
Our opening times are: Monday to Friday, 8.30am to 3pm.
Our phone lines can get busy, so we may not be able to answer your call or you may have a long wait time.
Letter
Or you can write to us at:
Criminal Injuries Compensation Authority
10 Clyde Place
Buchanan Wharf
Glasgow
G5 8AQ
United Kingdom
Reporting accessibility problems with this form
We’re always looking to improve the accessibility of this form. If you find any problems or think we’re not meeting accessibility requirements, contact the MoJ Forms team at contact-moj-forms@digital.justice.gov.uk.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this online form’s accessibility
We are committed to making this form accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.
What we’re doing to improve accessibility
We review the content and performance of this form regularly. In addition, the MoJ Forms team monitors the accessibility of the MoJ Forms platform on an ongoing basis and fixes any accessibility issues reported to them.
Preparation of this accessibility statement
This statement was prepared on 3 March 2023. It was last reviewed on 10 January 2024.
In order to test the compliance of all forms built using the MoJ Forms tool, the Ministry of Justice commissioned User Vision to carry out a WCAG 2.1 AA level audit of a sample form. This included extensive automated and manual testing on a range of browsers and assistive technologies. The audit was performed on 24 July 2023. The audit highlighted a number of non-compliance issues which were fixed in August 2023. In addition, User Vision performed a spot check of WCAG 2.2 criteria on 7 November 2023.