Accessibility statement for ticketing.britishmuseum.org
This accessibility statement applies to ticketing.britishmuseum.org, the British Museum's ticketing website.
This website is run by the British Museum.
How you should be able to use this website
We want as many people as possible to be able to use this website and work is continuing to fulfil this aim. You should be able to:
- Change colours, contrast levels and fonts using browser or device settings.
- Zoom in up to 400% without the text spilling off the screen.
- Navigate most of the website using just a keyboard or speech recognition software.
- Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).
We are also making the text on our websites as simple as possible to understand. We write in plain English and explain technical terms wherever possible.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
How accessible this website is
We know some parts of this website are not fully accessible because:
- Some headings and other interactive elements may not be fully accessible to users relying on keyboards or assistive technologies.
- Users are only given 30 minutes to complete the checkout process, which may be challenging for a range of user groups.
Feedback and contact information
Feedback and contact information
Email us at [email protected], or fill out our online enquiries form.
If you need information from our website in a different format such as accessible PDFs, large print, easy read, audio recording or braille we'll do our best to support you. Please provide us with:
- The web address (URL) of the content you need
- The format you need it in
- Your name and email address
We welcome your feedback. We will aim to get back to you in 21 days.
Reporting accessibility problems with this website
If you find any problems not listed on this page or think we're not meeting accessibility requirements, please email us at [email protected], or fill out our online enquiries form.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').
If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
Contacting us by phone or visiting us in person
If you need any assistance or information to help you plan a visit to the Museum, please contact us:
- Email: [email protected]
- Phone: +44 (0)20 7323 8971
You can also read our Accessibility at the Museum page for more information.
Technical information about this website's accessibility
Technical information about this website's accessibility
The British Museum is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
The British Museum ticketing website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard, due to the non-compliances and exemptions listed below.
Non-accessible content
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
- ARIA landmarks are announced as headings and heading elements are misused or inconsistent. This fails WCAG 2.2 success criterion 1.3.1 (Info and Relationships). We are unable to fix this issue ourselves and it will be resolved as soon as possible by the software supplier.
- Users are given 30 minutes to complete the checkout process. They are given warning but there is no option to extend the time, either in advance or when the timeout limit is reached. This is considered a real-time exception under WCAG 2.2 success criterion 2.2.1 as a time limit to hold tickets without purchasing them is necessary and should be limited.
Content that's not within the scope of the accessibility regulations
Third party content
We use the third-party service Queue-It on this website to run virtual waiting rooms. The design and implementation of Queue-It are not under our control, and therefore it is exempt from the accessibility regulations. However, we have worked with Queue-It to ensure the virtual waiting is as accessible as possible.
Queue-it is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. Please see Queue-It's accessibility statement for more information.
What we're doing to improve accessibility
What we're doing to improve accessibility
As noted above, the British Museum runs many websites, including a number of microsites that were developed at different times using different technologies. We are committed to providing websites that are accessible to all and we are working hard to achieve that, but the scale and complexity of the task provides a number of challenges.
We are also:
- Ensuring that all new components are built to the highest WCAG standards possible.
- Continuing to test our new designs and products with a broad and diverse range of audiences.
- Rolling out accessibility training to staff who create content and new products.
- Raising general accessibility awareness across the Museum.
Preparation of this statement
Preparation of this accessibility statement
This statement was last reviewed on 2 June 2026.
This website was last tested in May 2025 against the WCAG 2.2 AA standard.
The test was carried out by Web Usability. We tested all components and modules that we use to build our page templates. We then tested a sample of our page templates, which included all components.
If you would like to view the full accessibility report, which includes details of what was tested, please email [email protected]
