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Guidance

NHS Cervical Screening Programme: Call and Recall policy and operational guidance

This document helps staff to run an efficient call and recall service for the NHS Cervical Screening Programme.

Updates to this page

From:
NHS England
Published:
1 February 2004
Last updated:
25 August 2026
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  1. Updated to reflect new HPV sample taker training guidance

  2. In the details, changed 'originally published by Public Health England' to 'previously published by Public Health England'.

  3. Added clarification that publication was originally published by Public Health England.

  4. Changed the number of days between reminder letters being sent and the setting of non-responder status from 94 to 98 days in the call and recall timetable.

  5. Content moved from pdf to html to improve accessibility.

  6. Updated guidance on cervical screening.

  7. Guidance updated April 2017.

  8. First published.

Documents

NHS Cervical Screening Programme: Call and Recall policy and operational guidance

Ref: PHE publications gateway number: GW-1058

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Details

‘Call and recall’ is the process of inviting eligible people for cervical screening on a regular basis.

Administration and support staff should use this guidance to ensure the smooth and effective running of a local cervical screening call and recall service.

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