Transforming complex public services starts with action, not perfection. Learn how HM Land Registry used rapid testing, evidence and collaboration to improve a citizen service and build momentum for wider change.
How talent shapes transformation.
We’re evolving the Service Standard from a one-off test into a living standard for modern, end-to-end public services. Here’s how – and how to be involved.
Today, the GOV.UK app turns one. And, like all first birthdays, it’s a bit of a special moment - a time to celebrate but also reflect and look forward.
Could a two-week sprint transform a public service? Discover how CustomerFirst tests ideas, uncovers barriers and builds evidence before major change.
How is government using AI responsibly? Insights, challenges and next steps from the GDS’s Responsible AI Advisory Panel.
Find out how the first 10 months of the AI Exemplars programme has gone.
Good AI starts with good data. We partnered with The National Archives to explore how data maturity can prepare legal data for AI use. Here's what we found.
GOV.UK Pay has a new provider for non-Crown card payments and pay by bank. Find out what this means for public sector teams.
CustomerFirst, a new unit in the Government Digital Service, is working with the Driver and Vehicle Licensing Agency (DVLA) to explore improvements to the end-to-end customer journey for the Drivers Medical service, while continuing to prioritise road safety and accessibility for everyone who needs them.
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
The GOV.UK app went live in public beta in July 2025. Find out how to download it for free on GOV.UK.