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How we used AI to help government manage its email backlog

Posted by: and , Posted on: - Categories: Generative AI, Uncategorized
Man and woman in front of laptops in an office.

Government email has been piling up for decades and sorting through it manually is no longer sustainable. Project Kestrel explores how AI and synthetic data could transform the way Knowledge and Information Management professionals work. Find out what responsible AI adoption looks like in practice.

From fridge yetis to real results: how the HMRC app is helping people take control of their money and tax

Posted by: , Posted on: - Categories: Guidance, Uncategorized
You're on it poster with HMRC logo

HMRC’s Transformation Roadmap sets out a clear ambition: to make everyday tax interactions simpler and more intuitive to meet customer needs. The increased traffic to the HMRC app this year reflects HMRC’s longer‑term ambition to make it easier for customers …

Using data standards to support people at risk 

Posted by: , Posted on: - Categories: Data Standards, Data Strategy, Uncategorized
A graphic representing numerous people profiles across a digital network.

Identifying and supporting people at risk of poor health, social, or economic outcomes is a complex task. It requires coordination across a range of public sector organisations. Better data standards are essential for identifying people at risk of becoming vulnerable and ensuring they receive the right …

Collaborative learning: closer ties with academia

Some people stood in a semi circle looking at a window onto which post-it notes have been added

GDS x Imperial University Collaboration 2022 Collaboration and innovation are some of the key tenets of the Digital, Data and Technology (DDaT) profession. The Cabinet Office offers many avenues for productive collaboration, enabling internal and external partners to develop both …