User experience and research
User-centred design plays an important role in helping us create services that are simpler more accessible. In this blog, we explore how our content and interaction designers are improving justice services across HMCTS, and why we're recruiting senior leaders to help shape the future of services used by millions of people.
User-centred design helps us create justice services that work for the people who use and deliver them. Learn how HMCTS is growing its design capability to support service improvement, build expertise and shape the future of justice services.
Over 75 stakeholders from our Public Engagement Groups recently came together for a day of collaboration and presentations, sharing invaluable feedback to help us improve services and ensure court users can access justice when they need it.
The new London Tribunals Centre at 7 Newgate Street will deliver modern, flexible hearing spaces and improved accessibility, bringing teams together to support better, more efficient services.
This two-part blog series looks back at our behind-the-scenes technological transformation. Part two focuses on our biggest challenge: migrating the Digital Audio Recording Transcription and Storage (DARTS) system – one of the largest data migrations HMCTS has ever undertaken.
This two-part blog series looks back at our behind-the-scenes technological transformation. In part one, we look at the overall modernisation journey – why it was necessary, the scale of the challenge and what it means for justice delivery.
Discover how the divorce process really works, from gathering your documents to receiving your final order and learn the common mistakes that can delay your application.
When an urgent request arrived on the eve of a major murder trial, colleagues from across HMCTS worked together to deliver a critical technical solution. They protected a witness’s identity, upheld the principle of Open Justice and made sure the trial could proceed fairly.
From Blackpool's new courthouse to London's state-of-the-art City of London law courts on Fleet Street, major developments are transforming justice facilities across England and Wales, delivering accessible, modern buildings for all.
Students from two London schools took part in a mock trial at Westminster Magistrates’ Court to learn about the real consequences of knife crime.
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