Building Defra’s software development profession for the AI age
Principal Software Developer John Watson shares how he and his colleagues are exploring how they can use AI to drive efficiencies.
Why senior service ownership matters at Defra... and why now
Senior service ownership could help Defra become more service-led, efficient and user-focused. Laura Churchill shares what her team learned while testing the concept, why plans had to change, and how they’re building the right conditions for more joined-up, accountable services.
Services Week: What we are learning about introducing sustainability into service assessments
Posted by:
Ned Gartside, Posted on:
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Categories:
Defra digital, Digital services, Digital Sustainability, ICT sustainability, Service experience
Sustainable Design Lead Ned Gartside looks ahead to Services Week 2026, where he will be leading a session to talk about Defra’s recent introduction of a 15th Service Standard point focused on sustainability.
Making every customer call count through more joined-up data
Posted by:
Kieran Lewis, Posted on:
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Categories:
Defra digital, Digital services, Digital transformation
Kieran Lewis reflects on a recent project to integrate multiple data sources into a single Customer Relationship Management interface, improving call centre efficiency and customer experience by saving time per call and allowing agents quicker access to relevant information, and with ongoing and further improvements still to come.
Digital waste tracking: where we've been, what we've built, and why the market is our primary user
Naveed Parvez reflects on the reaching of a significant milestone in digital waste tracking.
How we built the new Defra service manual with AI and community collaboration
How the AI capability and enablement team used agentic design to build a community-driven resource to help digital practitioners find the standards they need.
Making digital services more sustainable: introducing a 15th service standard point
Posted by:
Ned Gartside and Mary McMahon, Posted on:
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Categories:
Defra digital, Digital Sustainability, ICT sustainability
Service Assessment Manager Mary McMahon and Sustainable Design Lead Ned Gartside explain how, from this month, Defra service assessments will include a new requirement with sustainability at its core. Digital services are a core part of how we deliver outcomes …
Doing content-first design at Defra – part two
Posted by:
Laura Parker and Daniel Da Silveira, Posted on:
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Categories:
Defra content design, Defra digital, Defra Forms, Digital transformation, Interaction design, User centred design
In the second part of their post, content designer Laura Parker and senior interaction designer Daniel Da Silveira show how they used a content-first approach to design features for the Defra form designer.
Radar 2026: A personal look at the technologies shaping our future
Jan Murdoch reflects on the emerging technologies that Defra is paying most attention to right now and the impacts these could have on policy outcomes. Every year when we pull together our Emerging Technology Radar, I am reminded just how …
Doing content-first design at Defra – part one
Posted by:
Laura Parker and Daniel Da Silveira, Posted on:
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Categories:
Defra content design, Defra digital, Defra Forms, Digital transformation, Interaction design, User centred design
In the first of a two-part post, content designer Laura Parker and senior interaction designer Daniel da Silveira explain how and why they took a content-first approach to creating a form building tool.
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