Senior content designer Eleanor Shakeshaft and senior service designer Ibarieze Abani from the APHA improving customer experience team discuss how they’re improving the way customers get support when they can't find the answers they need online.
How the AI capability and enablement team used agentic design to build a community-driven resource to help digital practitioners find the standards they need.
In the second part of their post, content designer Laura Parker and senior interaction designer Daniel Da Silveira show how they used a content-first approach to design features for the Defra form designer.
In the first of a two-part post, content designer Laura Parker and senior interaction designer Daniel da Silveira explain how and why they took a content-first approach to creating a form building tool.
Jason Stockwell, Research Operations, reflects on the work done to develop a user research manual for Defra and the importance of consistency across user research.
Ayesha Tinsley explains how her team improved the content community's resources board, in the last in our series on Defra content community projects.
Content designer Lauren Stopps writes about a project to improve the content team's internal review process.
In the second post of a two-part blog, content designers Natalie Smithson and Sandeep Dhaliwal report on the outputs of the recent hack day, led by Defra’s planet-centred design (PCD) team.
In the first post of a two-part blog, content designers Natalie Smithson and Sandeep Dhaliwal look forward to today’s hack day, being led by Defra’s planet-centred design team - one of many activities for Services Week 2024.
Content designer Rob Finch and his team reflect on how bringing in user research can be beneficial at any stage of a project.
Recent Comments