Contact Criminal Injuries Compensation Authority (CICA)
Using our form is often the best way to contact us. It helps us answer your questions more quickly. We’ll reply to you within 10 working days.
You can use it to:
- tell us about a change of address
- tell us about a change to your phone number
- tell us about a change to your email address
- give us more information about your application
- ask us to confirm we’ve got your documents
- ask us about a payment
- upload supporting documents
If you contact us about an existing application, tell us the CICA reference number so we can identify the application. We’ll ask you some questions in the form to confirm you are the applicant or acting for them.
After you apply
We’ll send you a text, email or letter when we receive your application.
We aim to assess applications as quickly as possible. But it can take up to 12 months for us to contact you again. This is because it can take time for us to get the information we need to make a decision about your application. We may need to contact the police and health professionals.
We’ll only contact you if we need any more information from you, or to tell you the outcome of your application.
We may not be able to give you an update if you ask for one.
We apologise for the time this process takes. Thank you for your patience.
Read more on our Customer Charter.
You can email us at info@cica.gov.uk, but you’ll probably get a reply sooner if you use our contact form instead.
If you email us about an existing application, quote your CICA reference number so we can identify the application.
We can only accept documents in the following file formats:
- .Doc
- Docx
- JPEG or JPG
We cannot accept Zip files.
If you cannot send documents in these format(s), post them to us.
Post
If you need to send us anything by post, send it to:
Criminal Injuries Compensation Authority
10 Clyde Place
Buchanan Wharf
Glasgow
G5 8AQ
United Kingdom
If you contact us about an existing application, quote your CICA reference number so we can identify the application.
Phone
You might want to contact us by phone:
- to speak to us before you apply
- if you want to apply but do not feel confident using a computer or mobile device
- if you’re struggling to get the evidence we’ve asked you to provide
- if your situation is urgent and you need to speak to us about an existing application
Our phone lines can get busy, so there may be long wait times if you call us.
- Phone: 0300 003 3601
- If you’re outside the UK, phone: +44 (0)203 684 2517
- Relay UK (if you cannot hear or speak on the phone): 18001 0300 003 3601
Our opening times are: Monday to Friday, 8.30am to 3pm.
Complaints
If you’re contacting us about a complaint, complete our complaints form.
Or write to:
Customer Resolution Team
10 Clyde Place
Buchanan Wharf
Glasgow
G5 8AQ
United Kingdom
Privacy
Read more about how we protect your information in our privacy notice.