Assisting customers with digital services
Although we’re in the run up to the Christmas break, our testing schedule hasn’t let up! In my last blog I talked about our intention to conduct a dedicated assisted...
DVLA Digital Services
Sprint Share and beyond!
Following on from July’s SPRINT Alpha (which celebrated the best in digital and showcased the work being done around the UK to make services digital by default) this month’s Sprint...
Customer insight in an Agile environment: NUX2
Standing on a stage, lights dimmed except for the high-powered spotlight shining in my eyes. A room of 500 industry experts in web design, analytics and research all waiting to...
Let's get digital
DVLA recently held a ‘Let’s get digital’ event in partnership with Swansea City Council’s Lifelong Learning Team which saw over 50 people attend. The aim of the event was to...
Using Twitter to improve a service
...tweets promoting the survey to co-inside with Rohan’s presentation, even better if we could get it to appear in our Twitter feed when he reached that slide in his presentation....
So we’re delivering this project using Agile: what that means
Up until a year ago I would have said that for me it was a bit of mystery, but with Agile you learn very quickly... or get left behind! Here...
A day in the life of an Agile tester
As part of the Digital by Default agenda, many government departments have switched from the traditional methods of developing software and adopted the Agile approach. Here at DVLA we are...
What do the users want?
Last week we tested the section of our new integrated enquiries platform Alpha version that allows drivers to check their driving licence record online. Testing the prototype with real customers...
The Sprint Alpha experience
Rohan (Service Manager), Ryan (IEP Product Owner) and I (IEP Programme Manager) were invited to present at the GDS Sprint Alpha event at the Royal Society in London. I was...
DVLA receives Highly Commended accolade at Digital Unite awards
DVLA has received a Highly Commended accolade at Digital Unite’s Spring Online Best Events Awards 2013. The recognition is for the ‘Empowering people to get online’ event held last April....