Work Hub accessibility statement

Contents

Introduction

This accessibility statement applies to the Work Hub service, which is run by the Department for Work and Pensions (DWP). The service is for people looking for a job, training or careers support.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts using browser or device settings
• navigate the website using a keyboard or speech recognition software
• listen to the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand.

AbilityNet (opens in new tab) has advice on making your device easier to use if you have a disability.

How accessible this website is

The CV preview may be difficult to read when the font size is increased.

For screen reader users:

• some Build a CV fields are not labelled, so they may not be announced, or it may be unclear what information should be entered.
• responses from the AI work assistant are occasionally not announced.
• some decorative graphics that should be hidden from assistive technologies are announced as generic elements.

Compliance status

This service is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

AI work assistant

Occasionally the AI work assistant's replies are not announced for users of assistive technology. This means people may miss out on the fact that the chatbot has sent a message.

This does not meet WCAG Success Criterion 4.1.3: Status Messages (AA).

A decorative image of a thumbs up is shown to screen readers, so will be announced as a generic image. This adds to the amount of information a person who uses a screen reader has to process.

This does not meet WCAG Success Criterion 1.1.1 Non-text content (AA) (opens in new tab).

Build a CV

The text input field for 'Full name' has an empty label, meaning that people who use screen readers may not be aware of it. People may then submit incomplete or wrong information.

This does not meet WCAG Success Criterion 1.3.1: Info and Relationships (AA) (opens in new tab)

Contact details

The fieldset legend used is not descriptive enough. Some people may not be able to work out what to enter.

This does not meet WCAG Success Criterion 2.4.6 Headings and Labels (AA) (opens in new tab)

Add a job page

Text input fields are missing relevant hint text. For people using a screen reader, it may be difficult to understand the relationship between help text and the relevant form field.

This does not meet WCAG Success Criterion 1.3.1: Info and Relationships (AA) (opens in new tab).

CV preview

Changing the spacing of the text does not work in preview.

People who have changed the size of the text to make it easier to read may not be able to read it.

This does not meet WCAG Success Criterion 1.4.12 Text Spacing (AA) (opens in new tab).

Download your CV page

Some screen readers do not announce a <br> tag as a break between paragraphs. VoiceOver announces the break as an empty group which may confuse some users.

This does not meet WCAG Success Criterion 1.3.1: Info and Relationships (AA) (opens in new tab).

A decorative graphic of a document is shown to screen readers, so will be announced as a generic image. This adds to the amount of information a person who uses a screen reader has to process.

This does not meet WCAG Success Criterion 1.1.1 Non-text content (AA) (opens in new tab).

Open Government Licence logo

The OGL licence in the footer has no alt text description. Screen readers announce this as a generic image and won't be able to communicate its meaning.

This does not meet WCAG Success Criterion 1.1.1 Non-text content (AA) (opens in new tab).

We are actively working to fix these issues and improve accessibility.

This statement will be updated as progress is made.

Feedback and contact information

We're always looking to improve the accessibility of this website.

Report an accessibility problem (opens in new tab) if you:

• find any problems not listed on this page
• think we're not meeting accessibility requirements

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').

If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (opens in new tab).

Technical information about this website's accessibility

DWP is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Preparation of this accessibility statement

This statement was prepared on 30 April 2026. It was last reviewed on 27 May 2026.

The Work Hub website was last tested in May 2026 against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

The testing was performed by GAIN (opens in new tab) and includes:

• a representative sample of pages
• testing against WCAG 2.2 AA criteria
• testing using common assistive technologies