Consult Evaluation: Scottish Government - Non-surgical cosmetic procedures consultation

We evaluated Consult in partnership with the Scottish Government on their public consultation around regulating non-surgical cosmetic procedures. Over 2,000 consultation responses were analysed using Consult, with expert reviewers also manually reviewing each response to benchmark the AI's performance. We found: there was strong confidence in AI-generated themes; Consult had minimal impact on the overall ranking of themes compared to the manual review; and theme sign-off was cognitively demanding.