Consult x Nesta: AI Social Readiness Advisory Label

We worked with Nesta's Centre for Collective Intelligence Design to trial the AI Social Readiness Advisory Label - an approach to involve the public in assessing AI tools for public services. This involved running 18 deliberative polling sessions with a total of 144 members of the public, capturing their views on Consult. We found strong overall support, with participants seeing clear benefits in using Consult, welcoming its built-in human oversight and the fact that it supports, rather than replaces, human judgement. People viewed Consult’s efficiency gains as important and were interested in understanding how savings and future development could further strengthen consultation quality.