Creating the conditions for transformation
Creating the conditions for transformation
CustomerFirst shares early lessons from its work with the Driver and Vehicle Licensing Agency (DVLA).
How we made it easier for millions of users to sign into government services
Posted by:
Tony Richards, Senior Product Manager, Zoe Williams, Senior Content Designer, Elliot Butler, Senior Interaction Designer and Mark Tilbrook, Senior Service Designer, Posted on:
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Categories:
Digital Centre, Digital inclusion, GOV.UK One Login
Users can now sign in to GOV.UK One Login with a passkey using their face, fingerprint or passcode, without remembering passwords or entering security codes.
What the ‘Early Years’ Innovation Challenge showed us about data-sharing and collaboration
Posted by:
Emily Ball, Deputy Director, GDS Local and Liz Adams, Service Owner, GDS Local, Posted on:
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Categories:
Digital, Data and Technology, GDS Local
What would seamless, trusted data-sharing mean for young children and their families? At a recent Early Years Innovation Challenge, we explored how better data-sharing could support earlier intervention and improve outcomes for children and families.
GOV.UK Pay at 10: how it started and how it's going
Posted by:
Alan Maddrell - Senior Content Designer for GOV.UK Pay, Government Digital Service and Beth Brown, Lead Product Manager for GOV.UK Pay, Government Digital Service, Posted on:
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Categories:
Digital Service Platforms, Digital, Data and Technology, GOV.UK Pay
10 years ago, GDS launched GOV.UK Pay, one of its flagship platforms used by public sector service teams. To mark this milestone, we look back at an incredible first decade and some exciting developments in store as we begin the next decade.
Supporting devolution through digital, data and AI
Posted by:
Emily Middleton, Director General for Digital Transformation and Christine Bellamy, Director General, Digital Products Group, Posted on:
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Categories:
Digital Devolution, Digital strategy, GDS Local
Across government, there is a growing focus on how powers, funding and decision-making can be exercised closer to the places they impact. We're pleased to be working with Mayoral Strategic Authorities, the Ministry of Housing, Communities and Local Government (MHCLG) and No.10 North through a new Digital Devolution programme, announced on 21 August by the …
Services Week 2026 Wrap Up
Posted by:
Steph Rowe, GDS Senior Events Manager, Posted on:
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Categories:
Digital, Data and Technology, Events, People and skills, Service design
This year's Services Week saw an incredible 4,000 attendees across 80 sessions, delivered by over 30 different government departments. We reflect on the event's success and how to stay connected to the community.
GDS: delivering a better GOV.UK experience for business
Posted by:
Ash Smith, Director GOV.UK & Publishing and Kieran Housden, Director, OnePlatform One Login for Business programme, Posted on:
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Categories:
GDS team
GDS and BIST are supporting UK businesses to operate and grow by collaborating across government to improve online advice and services.
Turning ambition into action in complex systems
Posted by:
Will Genzel, Senior Strategy Advisor, Posted on:
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Categories:
Transformation, Ways of working
Transforming complex public services starts with action, not perfection. Learn how HM Land Registry used rapid testing, evidence and collaboration to improve a citizen service and build momentum for wider change.
Transformation needs deliberately designed teams: here's how we're building them differently
Posted by:
Caitlin Heasman, Talent Consultant, CustomerFirst, Posted on:
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Categories:
People and skills
How talent shapes transformation.
Evolving the Service Standard for the future of public services
Posted by:
Emily Ball, Deputy Director for Service Transformation and Nia Williams, Service Owner, Posted on:
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Categories:
Digital Centre, Service design
We’re evolving the Service Standard from a one-off test into a living standard for modern, end-to-end public services. Here’s how – and how to be involved.
GOV.UK app: One year of easier, faster services in your pocket
Posted by:
Leanne Cummings, Director for GOV.UK Products and Services, Posted on:
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Categories:
GDS team, GOV.UK, GOV.UK app
Today, the GOV.UK app turns one. And, like all first birthdays, it’s a bit of a special moment - a time to celebrate but also reflect and look forward.
Related content and links
Be part of the transformation
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
Government Digital and Data
Download the GOV.UK App
The GOV.UK app went live in public beta in July 2025. Find out how to download it for free on GOV.UK.