CustomerFirst shares early lessons from its work with the Driver and Vehicle Licensing Agency (DVLA).
Users can now sign in to GOV.UK One Login with a passkey using their face, fingerprint or passcode, without remembering passwords or entering security codes.
We’re evolving the Service Standard from a one-off test into a living standard for modern, end-to-end public services. Here’s how – and how to be involved.
Could a two-week sprint transform a public service? Discover how CustomerFirst tests ideas, uncovers barriers and builds evidence before major change.
Good AI starts with good data. We partnered with The National Archives to explore how data maturity can prepare legal data for AI use. Here's what we found.
Read to find out about how the CustomerFirst Team is exploring NewCo as a way of working.
This week, we published our roadmap for modern digital government, setting out how teams across government are transforming public services through joined‑up platforms, AI adoption, stronger digital infrastructure, investment in talent, smarter funding, and greater transparency.
We tested a new way to connect health and government support, helping people with long-term conditions stay in or return to work.
GDS Local is a new unit within the Government Digital Service (GDS) that brings central and local government together to improve how digital public services are designed and delivered. Working alongside councils, we’re helping create services shaped around real lives—easier to use, better connected and built on proven digital foundations.
Learn more about how we’re improving government services to work together, especially for people with a long-term health condition or disability.
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
The GOV.UK app went live in public beta in July 2025. Find out how to download it for free on GOV.UK.