User Centred Design

Can technology improve people’s experience of organisational change?

Posted by: , Posted on: - Categories: AI and Automation, User Centred Design
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What role can automation play in organisational change? Drawing on a government restructure, this blog shows how digital transformation helped deliver fairer, more transparent outcomes while reducing risk and manual effort.

Strengthening business support through user-centred, evidence-led collaboration

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How our Digital, Data and Technology team's first Co-Lab collaborated with policy and Local Business Support teams across DBT to make policy and services more user-centred and effective.