Our insight

We share our insight in a number of ways through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.

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Quarterly complaints data: Q3 2025/26

5 February 2026

Data showing the complaints we received about different financial products between October and December 2025.

Product complaints data Q3 data Data and Insight Complaints data

29 October 2025

Complaints received during the second quarter of 2025/26 (July to September).

Q2 data Data and Insight Complaints data Product complaints data

29 October 2025

This half-yearly data shows the number of complaints against financial businesses between January and June 2025.

Business complaints data H1 data Complaints data Data and Insight

7 August 2025

Data about complaints received during the first quarter (April to June) of 2025/26

Q1 data Product complaints data Complaints data Data and Insight

2 July 2025

Our complaints data on financial products and services between January and March 2025.

Data and Insight Complaints data Q4 data Product complaints data

2 July 2025

Our annual complaints data is a review of complaints over the course of the financial year 2024/25.

Annual data Data and Insight Complaints data

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