Our insight

We share our insight in a number of ways through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.

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Quarterly complaints data: Q1 2026/27

22 July 2026

Data and information about complaints we received between April and June 2026.

Q1 data Complaints data Data and Insight Product complaints data

22 July 2026

Complaints data about financial businesses we've received between July 2025 and March 2026.

Business complaints data Complaints data H2 data Data and Insight

27 May 2026

Rachel Lam, our Interim Ombudsman Managing Director, writes about supporting vulnerable customers in financial services.

21 May 2026

Our complaints data on financial products and services between January and March 2026.

Product complaints data Q4 data Complaints data Data and Insight

21 May 2026

Our annual complaints data is a review of our work over the course of the financial year 2025/26.

Annual data Complaints data Data and Insight

27 March 2026

Our Chief Operating Officer, Marc Harris looks at how AI is impacting customer complaints, questions and experiences.

Blog

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