Financial Ombudsman Service urges couples to say "I do" to checking their wedding insurance
1 September 2026
We share what we've investigated in wedding insurance complaints and top tips to help couples.
Business Insight Hub
Our approach to resolving complaints
Find information about the approach we take to resolving complaints, by product and service type.
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Data and insight
See the type of complaint and current trends in the complaints we see from across the financial sector.
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Decisions database
Read final decisions from our ombudsmen in our decisions database. You can search by product or business name.
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We're here to help you reach fair outcomes for your customers
If you want to talk informally about a complaint you’ve received, our Business Support Hub will guide you on our approach.
Our Business Support Hub is a free resource, which you can use if you’re a:
- financial business
- consumer advice organisation, like National Debtline or Citizens Advice, or
- professional representative of consumers, such as a complaint management company (CMC)
If you’re a consumer or a small business with a complaint, learn how we can help you in our consumer section or find out how to contact us.
Find out more about the different ways we can help and how to contact our Business Support Hub.
Latest news
Financial Ombudsman outlines next phase of service reforms
11 August 2026
The new measures mark the next step in a series of reforms to streamline and modernise the complaints process.
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Financial Ombudsman received 53,600 cases in the first quarter of 2026/27
22 July 2026
Case levels at the Financial Ombudsman Service remained stable in the first quarter of 2026/27, newly published data showed today.