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Replace a lost, stolen or damaged Driver CPC card

You must replace your Driver Certificate of Professional Competence (CPC) card if it’s been lost, stolen or damaged.

You can get a £50 fixed penalty for driving professionally without your card.

There’s a different way of replacing a Driver CPC in Northern Ireland.

You can apply for a replacement card (sometimes called a ‘driver qualification card’ or ‘DQC’) online or by phone.

It costs £25.

You’ll need your driving licence number to apply.

If you do not know your driving licence number, you can view your driving licence number online. You’ll need to have your National Insurance number.

If you cannot find your driving licence number, you’ll need to replace your driving licence before you apply to replace your Driver CPC card.

Apply for a replacement card online

You’ll need:

  • your driving licence number
  • your email address
  • a credit card, debit card, Apple Pay or Google Pay

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You’ll be asked to make the payment in the service after you’ve submitted your application.

You’ll get a payment confirmation email when you pay. You can drive professionally as soon as you’ve got the payment confirmation email.

Apply for a replacement card by phone

Call DVSA Driver CPC enquiries to apply by phone.

You’ll need:

  • your driving licence number
  • a credit or debit card to pay

DVSA Driver CPC enquiries
Telephone: 0300 123 7721
Monday to Friday, 8am to 5pm
Find out about call charges

You’ll get a payment reference number when you pay. You can drive professionally as soon as you’ve got your payment reference number.

After you’ve applied and paid

Once you’ve paid the fee, you can keep driving professionally while you wait for your replacement card to arrive.

If you applied and paid by phone, you must keep a copy of your payment reference number with you when you’re driving. You’ll have been given a payment reference number over the phone when you paid.

If you applied and paid online, you must keep a copy of your payment confirmation email with you when you’re driving.

Your card will be sent to the address on your driving licence.

Find your payment confirmation email

The payment confirmation email will be from GOV.UK Pay.

The subject line will be: Your payment of £25.00 to Apply to replace a lost, stolen or damaged Driver CPC card was successful.

If your replacement card does not arrive or you need help

Contact DVSA Driver CPC enquiries if the replacement card does not arrive within 20 days of making your payment.

You can also contact them to:

  • get help with making your application
  • get a new payment link if you did not pay when you applied online

DVSA Driver CPC enquiries
Email: cpcre@dvsa.gov.uk
Telephone: 0300 123 7721
Monday to Friday, 8am to 5pm
Find out about call charges

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