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Bereavement and deceased estate: enquiries

Call or write to HMRC for help with tax after someone dies.

Updates to this page

From:
HM Revenue & Customs
Published:
14 May 2025
Last updated:
19 February 2026
Show all updates

  1. The phone number for the Deceased Estate Helpline has changed and is now the same number as the Bereavement Helpline.

  2. Information about the Bereavement Services webchat and an online tool to check if you can use the service has been added in the 'Online' section.

  3. The HMRC postal address for help with PAYE, Self Assessment or National Insurance contributions after someone dies has been updated.

  4. The phone number for the Bereavement Helpline has changed from 0300 200 3300 to 0300 322 9620 for callers in the UK, and from +44 135 535 9022 to +44 300 322 9620 for callers from outside the UK.

  5. First published.

Online

Webchat

The Bereavement Services webchat can only help you with questions about:

  • PAYE
  • Self Assessment

You’ll need to check if you can get help from the Bereavement Services webchat before you can contact them. Before you start, you’ll need to have the National Insurance number of the person who has died.

Bereavement Services webchat opening times: Monday to Friday, 9am to 4pm. Closed bank holidays.

Phone

Bereavement Helpline

Call HMRC for help with tax after someone dies if you’re dealing with their:

  • Income Tax and Capital Gains Tax before they died
  • estate

Before you call

You can use Relay UK if you cannot hear or speak on the phone, dial 18001 then 0300 322 9620. Find out more on the Relay UK website.

Telephone: 0300 322 9620

Textphone: 0300 200 3319

Outside UK: +44 300 322 9620

Opening times: Monday to Friday, 8am to 6pm. Closed bank holidays.

Phone lines are less busy before 10am, Monday to Friday.

Find out about call charges

Post

Write to HMRC if you need help with PAYE, Self Assessment or National Insurance contributions after someone dies.

If you do not use the Tell Us Once service, you can tell HMRC about who is dealing with the estate when someone dies.

You do not need to include a street name or PO box when writing to this address.

Couriers should use a different address.

Bereavement Services
HM Revenue & Customs
BX9 2BS

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Guidance

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