Guidance

Reigate & Banstead: Tower House

Tower House, is a probation contact centre, within the Kent, Surrey & Sussex region.

• From: HM Prison and Probation Service, Probation Service and Ministry of Justice
• Published: 27 October 2021
• Last updated: 7 May 2026
  Show all updates

  1. 7 May 2026

     New email address for sending in feedback or complaints, KSSPScomplaints@justice.gov.uk

  2. 21 March 2023

     Updated office opening times

  3. 21 March 2023

     Updated office email address to KSSPS.RedhillReception@justice.gov.uk

  4. 27 October 2021

     First published.

Applies to England and Wales

Office address and contact details

3rd Floor Tower House
Cromwell Road
Redhill
RH1 1RT

See map

Office phone number: 01483 675490

Office email address: KSSPS.RedhillReception@justice.gov.uk

Opening times

• Monday, closed
• Tuesday, 9am to 1pm and 2pm to 5pm
• Wednesday, 9am to 1pm and 2pm to 5pm
• Thursday, 9am to 1pm and 2pm to 5pm
• Friday, closed
• Weekends and Bank holidays, closed

Getting here

Find this probation contact centre, on a map.

Walking:

• 10-minute walk from Redhill train stain

To plan your journey by public transport

Please use Metrobus or National Rail to plan your journey.

Parking

• no visitor parking available
• local car parks available

Accessibility facilities

• disabled toilet and access provided
• the building has hearing enhancement facilities available
• assistance dogs are welcome, please inform in advance

Court Buildings

Find a court or tribunal building.

Local approved premises

See the list of approved premises in your area.

Problems and complaints

If there is an issue on this page, you can contact the office directly.

For complaints or feedback about your time on probation, you can email KSSPScomplaints@justice.gov.uk.

If you can’t resolve the problem directly, you can make a complaint to HM Prison and Probation Service.