Social media house rules

Updated October 2026

GDS Communications are responsible for several different social media accounts on a variety of platforms.

We cannot guarantee a response to your messages, but always look forward to seeing your views and feedback. We do expect our users to offer us the same level of courtesy that we offer them, so we have a short set of house rules:

1. All users must comply with the social media platform’s Terms of Use as well as these Terms of Use.
2. You are wholly responsible for any content you post including content that you choose to share.
3. We will remove, in whole or in part, posts which we feel are inappropriate.
4. We will report and remove any social media profiles that are set up using GOV.UK imagery, including fonts, without permission.
5. We will block and/or report users who direct messages at us which we believe are:
   • Abusive or obscene
   • Graphic, sensitive or offensive imagery
   • Deceptive or misleading
   • In violation of any intellectual property rights
   • In violation of any law or regulation
   • Spam (persistent negative and/or abusive tweeting in which the aim is to provoke a response)

Anyone repeatedly engaging with us using content or language which falls into the above categories will be blocked and/or reported to the associated social media platform.

Please note:

• The @GOVUK Twitter account is here to provide information and support for users of the GOV.UK website.
• The @GOVUK Twitter account is not a political account and cannot respond to political tweets.
• We do not respond to tweets of a commercial nature

While we are happy to receive such material, we will not respond as we are governed by strict procurement rules.

We reserve the right to modify or change these conditions at any time.

We look forward to hearing from you!