Guidance

Code of practice for services, public functions and associations: Chapter 12 - Associations

Published: 5 August 2026

Last updated: 5 August 2026

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What countries does this apply to?

  • England
  • Scotland
  • Wales

Introduction

  1. This chapter of the code of practice (the Code) explains how the Equality Act 2010 (the Act) (Part 7) applies to associations. It sets out what constitutes an association and what is unlawful under the Act in relation to an association’s members, associates, guests, those seeking to be members or guests, as well as former members, former associates and former guests of an association, and the duty of an association to make reasonable adjustments. This chapter explains when associations can restrict their membership to persons who share a protected characteristic and outlines how associations can use the positive action provisions in the Act. This includes measures that political parties, as associations, can take to reduce inequality in their representation in Parliament, local government and other publicly elected bodies. Part 7 of the Act does not apply to the protected characteristic of marriage and civil partnership. In relation to the protected characteristic of sex, the definition is as set out in paragraph 2.88.

What an association is

  1. The provisions (section 107, paragraph 2) in Part 7 of the Act apply to any association of people if:
  • the association has at least 25 members
  • admission to membership is regulated by the association’s rules and involves a selection process
  • it is not a trade organisation, such as a business or professional organisation or a trade union

Part 5 of the Act applies to trade organisations, and the duties of trade organisations under the Act are outside the scope of this Code.

  1. It does not matter if the association is incorporated or otherwise, or if any of its activities are carried out for profit or not (section 107, paragraph 4).
  2. Associations that are charities are subject to additional provisions under the Act, related specifically to charities, which are discussed in paragraphs 13.46 to 13.53 (section 193).
  3. The requirement for an association to have rules regulating admission to membership does not mean every association must have a formal set of written rules. It will normally be sufficient if the rules for admission of new members are known to all members involved in the selection process and regularly and consistently applied.

Example:

  1. A squash club with 35 members applies a rule that any potential member must play against two club members who will certify whether their game is of a sufficient standard before a decision is made on their membership application. This club is likely to come within the provisions on associations.
  1. An organisation that merely requires members of the public to pay a fee to join it without any form of selection, such as a nightclub or a gym, is not an association under the Act. It does not matter whether it describes itself as a ‘club’ or refers to customers as ‘members’. Such bodies are involved in the provision of services to the public or a section of the public, and their duties are discussed in Chapter 11 of this Code.
  2. There are also organisations that people join to support the objects of the organisation, such as a football team supporters’ club or a campaigning organisation. If there is no selection process and membership is open to anyone on payment of a fee, then such organisations would not come within the Act’s definition of an association.
  3. A ‘club’ run by a group of friends without any formal structure or selection process, such as a book club or a walking group, is not an association under the Act.
  4. Associations under the Act can include, for example:
  • organisations established to promote the interests of their members, such as an association of local organic allotment gardeners or an association of amateur gymnasts
  • political parties
  • private clubs including sports clubs, clubs for ex-service personnel, working men’s clubs, clubs for people with particular interests such as gardening or fishing or music
  • young people’s organisations such as the Scouts, the Guides, the Woodcraft Folk or Young Farmers’ Clubs
  • organisations like the Rotary and Inner Wheel Clubs, or the Grand Lodges of Freemasons

This list is for illustration only, and many more types of association are covered by the Act.

  1. An association can also be a provider of services, an employer or training body. An association may be responsible for provision of education or the disposal or management of premises. The Act prohibits discrimination in all these areas and when an association carries out any of these additional functions, it will also be subject to other relevant parts of the Act. Chapter 11 of this Code applies to any association when it is providing services to the public or a section of the public. The separate Employment Code of Practice applies to any association as an employer.

Example:

  1. A golf club which has at least 25 members and regulates its membership by way of a selection process could be an association. At the same time, the golf club would also be:
  • a service provider if it opened its golf course, café, and shop to members of the public on certain days of the week
  • an employer to the staff it employs, and
  • a manager or disposer of premises if it let out commercial premises or residential premises above the club premises

Application of the Act to associations

  1. The Act applies to the ways an association treats its members, those seeking to become members, associates or guests, or people seeking to become guests.
  2. ‘Member’ means any type of member of an association (section 107, paragraph 5). This could include, for example, a person who is a full member, a temporary member, an associate member or a student member.
  3. ‘Associate’ means a person who is not a member but who, according to the association’s rules, has some or all of the rights of a full member as a result of being a member of another association (section 107, paragraph 6).

Example:

  1. Several separate exclusive health clubs in Great Britain regulate membership by way of a selection process and are affiliated to a single parent body which organises a reciprocal associate’s scheme amongst its affiliates. Therefore, a member of a health club in one location would also be an associate of the other health clubs that are affiliated to the parent body and are part of the scheme.
  1. A guest could be any person who is not a member but who is invited by the association or by a member of the association to enjoy or participate in some benefit, facility or service of the association.

Unlawful discrimination by an association

  1. The Act makes it unlawful for an association to discriminate against its members, associates, guests, those seeking to be members, those seeking to be guests, as well as former members, former associates and former guests.

Discrimination means:

  • direct discrimination
  • indirect discrimination
  • discrimination arising from disability
  • pregnancy and maternity discrimination
  • failure to make a reasonable adjustment

These provisions are explained in:

  1. Any reference to ‘discrimination’ in the following paragraphs of this chapter is a reference to all these forms of discrimination against the protected characteristics of age, disability, gender reassignment, pregnancy and maternity, race, religion or belief, sex and sexual orientation, unless specifically indicated otherwise.

Other unlawful conduct

  1. The Act also makes it unlawful for an association to harass or to victimise its members, people seeking to be members, its associates, guests and people seeking to be guests. It is also unlawful for an association to harass its former members, former associates and former guests (section 108).Harassment is explained in Chapter 8.
  2. The prohibition of harassment of members, associates and guests does not apply where the protected characteristic is religion or belief or sexual orientation (section 103, paragraph 2). In such cases, a person who has suffered a detriment in relation to the protected characteristics of religion or belief or sexual orientation may be able to bring a claim of direct discrimination (read Chapter 4 and Chapter 8) (section 212, paragraph 5).A member, associate, or guest could bring a claim of harassment if the harassment relates to age, disability, gender reassignment, race or sex. Likewise, former members, former associates and former guests can bring claims of harassment if the harassment relates to age, disability, gender reassignment, race or sex. Pregnancy and maternity are not protected directly under the harassment provisions (section 26, paragraph 5). However, pregnancy and maternity harassment would amount to harassment related to sex (read Chapter 8).
  3. Protection from victimisation arises under the Act where someone has carried out a ‘protected act’. Victimisation is explained in Chapter 9.

What is unlawful in relation to people seeking to become members

  1. The Act makes it unlawful for an association to discriminate against, harass, or victimise a person seeking to become a member (section 101).
  2. An association must not discriminate (section 101, paragraph 1):
  • in the arrangements it makes for selecting new members
  • as to the terms for admission
  • by rejecting the person’s application
  1. An association must not harass a person seeking to become a member (section 101, paragraph 4(b)).
  2. An association must not victimise a person seeking to become a member (section 101, paragraph 5):
  • in the arrangements it makes for selecting new members
  • as to the terms for admission
  • by rejecting the person’s application

Example:

  1. A person who previously supported a former member’s claim for unlawful discrimination is seeking to become a member of an association. She needs two members to nominate her to be selected for membership. The association usually ensures that applicants are put in touch with two members, but on this occasion fails to do so because she assisted in the claim against it. This would amount to victimisation in the arrangements for selecting new members.
  1. ‘Arrangements’ can include how or to whom opportunities for membership are, or are not, publicised, forms of communication, application procedures, application forms, and the time of day, location and conduct of any selection process.The arrangements an association makes for selecting new members might deter a person with a particular protected characteristic from applying, or even considering whether to apply.
  2. ‘Terms for admission’ can include level of joining fee, conditions and initiation procedures.

Example:

  1. A woman is told that she can join her local tennis club, but she must pay the women’s joining fee which is £25 more than the men’s fee. The club’s explanation is that the extra amount is necessary to cover the additional demands that women make because of their higher expectations about changing facilities. This is likely to amount to direct sex discrimination regarding the terms for admission.

What is unlawful in relation to members

  1. The Act makes it unlawful for an association to discriminate against, harass or victimise a member.
  2. An association must not discriminate against a member (section 101, paragraph 2):
  • in the way it affords or denies them access to a benefit, facility or service
  • by depriving them of membership
  • by varying their terms of membership
  • by subjecting them to any other detriment
  1. ‘Benefit, facility or service’ describes the wide range of material and non-material advantages enjoyed by members of an association and can include invitation or admission to meetings or events, use of equipment or facilities, access to discount schemes, bar or restaurant services, or receipt of journals or newsletters.
  2. ‘Terms of membership’ can include fees or charges, voting rights, right to stand for office or to represent the association externally, conditions for use of facilities or participation in events.
  3. For an explanation of ‘detriment’, read paragraphs 9.12 to 9.16.
  4. ‘Subjecting a member to any other detriment’ operates as a default category to cover a situation in which the member is put at a disadvantage in relation to their membership, but not in any of the ways specified in paragraph 12.32. Even if an association considers that they are acting in the best interests of a person, they may still be subjecting that person to a detriment.

Example:

  1. A female member of an association has a three-month-old baby whom she breastfeeds. She is advised that she should not attend the association’s annual general meeting because her baby might need to be fed during the meeting and members would not be comfortable watching her breastfeeding her child. This could exclude her from voting on resolutions electing association officers and taking part fully in the activity of the association. This is likely to be maternity discrimination.
  1. An association must not harass any of its members (section 101, paragraph 4(a)).

Example:

  1. The leader of a youth club on a camping trip makes fun of a boy with severe facial burns by calling him unkind names and the other children laugh. The disabled boy finds this insulting and humiliating and asks to go home early. This is likely to be unlawful harassment related to disability.
  1. An association must not victimise a member (section 101, paragraph 6):
  • in the way it affords or denies them access to a benefit, facility or service
  • by depriving them of membership
  • by varying their terms of membership, or by subjecting them to any other detriment

Example:

  1. When a woman was not accepted as a member of a local business association, she complained that her rejection was sex discrimination. Her husband, a long-serving member of the association, supported her in her complaint. Some months later, he was told that he would not be representing this association at a national event as he had previously done, without complaint, for the last five years. His treatment by the association is likely to be victimisation if it resulted from his support of his wife’s complaint.

What is unlawful in relation to associates

  1. An association must not discriminate against an associate (section 101, paragraph 3):
  • in the way it affords or denies them access to a benefit, facility or service
  • by depriving them of their rights as an associate
  • by varying their rights as an associate
  • by subjecting them to any other detriment

Example:

  1. Two sports clubs, Club A and Club B, agreed that members of each may be associates of the other with rights to use all facilities. Club B has a much higher proportion of Black members. When a group of Club B members, including some Black members, visited Club A, they were told that they could only use the gym and changing room before 8am or between 2pm and 3pm on Tuesdays. They learned that when an all-White group of Club B members went to Club A there were no restrictions on their use of Club A facilities. The first group from Club B, both White and Black, could complain of discrimination because of race.
  1. An association must not harass an associate (section 101, paragraph 4(c)).

Example:

  1. A Black associate member of a former servicemen’s club finds that bar staff make inappropriate and offensive comments related to his race. Unless the club takes all reasonable steps to tackle this behaviour, the associate member would have a claim for harassment related to his race against the club. He will also be able to make a claim against the employees.
  1. An association must not victimise an associate (section 101, paragraph 7):
  • in the way it affords or denies them access to a benefit, facility or service
  • by depriving them of their rights as an associate
  • by varying their rights as an associate
  • by subjecting them to any other detriment

Example:

  1. An associate member of a cricket club who has given evidence in a discrimination case is told that he can only access one of several bars in a clubhouse so that he does not encounter those members against whom he gave evidence. This behaviour would likely amount to victimisation perpetrated by the cricket club against the associate member.

Guests and people seeking to be guests

  1. The Act makes it unlawful for an association, in certain circumstances, to discriminate against, harass, or victimise a guest or person seeking to become a guest (section 102).

What is unlawful in relation to people seeking to be guests

  1. An association must not discriminate (section 102, paragraph 1):
  • in the arrangements it makes for deciding who to invite, or who to permit to be invited, as a guest
  • as to the terms on which it invites a person, or permits that person to be invited, as a guest
  • by not inviting, or not permitting the person to be invited, as a guest

Example:

  1. A club informs a gay member that he should not invite his husband and their child to a 'family night' event. This would be discrimination by the club because of sexual orientation.
  1. An association must not harass a potential guest (section 102, paragraph 3(b)).

Example:

  1. A disabled guest with a learning disability has difficulty signing in on the guest register at a club. Club officials made fun of the guest by mimicking her and referring to her in derogatory terms. As a result, she felt offended by the conduct of the club’s official, which violated her dignity, and so the guest left before entering the club. This is likely to amount to harassment.
  1. An association must not victimise a person seeking to become a guest (section 102, paragraph 4):
  • in the arrangements it makes for deciding who to invite, or who to permit to be invited, as a guest
  • as to the terms on which it invites a person, or permits that person to be invited, as a guest
  • by not inviting, or not permitting the person to be invited, as a guest

Example:

  1. A woman is invited to a club’s annual dinner as a guest. Before entering, the door staff inform her that she will not be allowed to enter the snooker room at the club because she is a woman. She makes a complaint and as a result is not invited to the following year’s annual dinner. This would amount to victimisation.

What is unlawful in relation to guests

  1. An association must not discriminate against a guest (section 102, paragraph 2):
  • in the way it affords or denies them access to a benefit, facility or service
  • by subjecting them to any other detriment

Example:

  1. The guest at a club dinner is the full-time carer of a disabled child with learning difficulties. The club excludes her and the child from the association’s main dining room. The carer could complain of direct discrimination based on the disability of the child with whom she is associated.
  1. An association must not harass a guest (section 102, paragraph 3(a)).

Example:

  1. A Polish guest at a sailing club is treated with hostility. Staff serve him after British guests at the bar and make derogatory comments about foreign workers in Great Britain, which he finds insulting, offensive and hostile. This is likely to amount to harassment by the club unless it can show that it has taken all reasonable steps to prevent behaviour of this description.
  1. An association must not victimise a guest (section 102, paragraph 5):
  • in the way it affords or denies them access to a benefit, facility or service
  • by subjecting them to any other detriment

Example:

  1. A chess club did not accept the membership application of a woman. Due to this, the woman made a formal complaint stating that her rejection was sex discrimination. Her husband, a long-serving member of the club, then invited her to attend an event at the chess club as a guest. However, because of her complaint, the club did not permit the woman to attend as a guest. This would be victimisation.

Reasonable adjustments

  1. The Act makes it unlawful for an association to fail to comply with a duty to make reasonable adjustments (schedule 15). This duty (section 103, paragraph 1) is anticipatory and is explained in more detail in Chapter 7. ‘Anticipatory’ means that associations are required to consider, and take action in relation to, potential barriers that impede disabled people. This applies both prior to an individual disabled person seeking to become a member or a guest, as well as for an existing member, associate or guest when they are seeking to enjoy the rights and the benefits, facilities or services the association provides, or is expected to provide (section 107, paragraph 8).

Example:

  1. A writers’ association with 30 members normally meets in a room on the first floor of a pub, where there is no lift. The association recognises that disabled people with significant mobility impairments would not be able attend meetings and therefore could not fully participate as members. The pub has a ground floor room of similar size. Though the association prefers the privacy of the upstairs room, it changes its meeting venue to the downstairs room. This is likely to be a reasonable step for the association to have to make.
  1. An association will not be required to take any steps that would fundamentally alter the nature of the association, or the nature of the benefit, facility or service concerned (schedule 15, paragraph 2 (7)).

Example:

  1. A wine club meets specifically to drink and discuss the merits of different types of wine. A potential member has hepatitis B and is classified as having a disability. As a result of her disability, she cannot tolerate alcohol, but she wishes to join the wine club for social reasons. She asks that the wine club expand its activity to include the tasting of fruit juices. This would fundamentally alter the nature of the club and is therefore not a reasonable adjustment which the club is required to make.
  1. If an association meets at the house of a member, there is no duty on that member to adjust the physical features of their house (schedule 15, paragraph 2(8)).

Associations may restrict membership to persons who share a protected characteristic

  1. The Act permits associations of any size or character, other than political parties, to restrict their membership to persons who share a protected characteristic (schedule 16). The only exception is that membership can never be restricted based on colour (schedule 16, paragraph 1(4)).

Example:

  1. The constitution of an association called the Black Jazz Players Club states that all members must have national origins in Africa or the Caribbean. Despite the use of ‘Black’ in its name, because the restrictions on membership of the association are based on national origins and not colour, these restrictions would not be unlawful.

Example:

  1. A trans woman applies to join a women-only association and her application is refused. This would be lawful because membership is based on sex and restricted to women and, under the Act, she does not share that protected characteristic (paragraphs 2.87 to 2.89).
  1. This provision does not apply to political parties (schedule 16, paragraph 1(5)). A registered political party is a party registered in the Great Britain register under Part 2 of the Political Parties, Elections and Referendums Act 2000. Under the Equality Act, it is never lawful for a registered political party to restrict its membership to persons who share a protected characteristic. For example, it would not be lawful for a political party to allow only persons who are Scottish, or only Christians, to be party members.
  2. If an association restricts membership to persons who share a protected characteristic:
  • the association may restrict the access of associates to a benefit, facility or service to associates who share the same protected characteristic (schedule 16, paragraph 1(2)), and
  • the association may invite as guests, or permit to be invited as guests, only persons who share that same protected characteristic (schedule 16, paragraph 1(3))

Example:

  1. The constitution of a women’s running club provides for the female members of local mixed-sex running clubs to be associates. This would be lawful under the Act.
  1. Associations that restrict membership to persons who share a particular protected characteristic must not discriminate in relation to any other protected characteristic.

Example:

  1. A Christian association must not refuse to accept Irish Travellers who are Christian as members.
  1. Section 6(c) of the Interpretation Act 1978 states that, in any act, words in the singular include the plural and words in the plural include the singular, unless the contrary intention appears. Applying this provision, the Equality Act 2010 (the Act) permits associations to be based on more than one protected characteristic. 
  2. This interpretation of the Act is consistent with the right to freedom of association under Article 11 of the European Convention on Human Rights (ECHR). Article 11 includes the right (subject to proportionate restrictions) for people to be able to associate with one another to the exclusion of others in appropriate circumstances. An association may therefore restrict membership to people who:
  • share one protected characteristic (for example women)
  • share more than one protected characteristic (for example Muslim women)
  • have any of more than one protected characteristic (for example lesbian, gay, bisexual or trans people)

Example:

  1. A Muslim women’s walking club is set up as an association to encourage Muslim women to enjoy exercise and company without men being present. It is lawful to allow membership only to those who share the same protected characteristics of religion and sex.

Example:

  1. A lesbian, gay, bisexual and trans (LGBT) support group is set up to include gay, bisexual and trans people. Its membership is restricted to people with the protected characteristic of any of those sexual orientations, or gender reassignment. This is permitted under the Act. 
  1. There are other exceptions that apply to associations and their treatment of their members, associates and guests.
  2. These include exceptions relating to national security, charities, single-sex services, services and membership of religious organisations. Further exceptions include different treatment due to pregnancy-related health and safety concerns and selection of people for participation in competitive sport (read Chapter 13). 

Positive action by associations

  1. The Act defines the circumstances in which an association may take positive action to overcome disadvantage, to meet different needs or to increase the participation of people sharing a protected characteristic (section 158). Chapter 10 explains this more fully.
  2. An association may wish to take positive action to enable people within all relevant sections of the community to be admitted as members or to be invited as guests with full access to the benefits, facilities and services enjoyed by members or guests.

Example:

  1. A local business owner’s club recently revised its constitution so that it admits women on the same terms as men. The club is aware that its women members rarely attend club events and outings and therefore miss out on some of the benefits of membership. When asked, the female members said that because they were always outnumbered by the men, they did not feel confident to participate. The club reviewed its programme of activities and invited women members for pre-event briefings and offered women members an early booking scheme for all club outings.

Political parties: positive action in selection of candidates

  1. The Act permits a registered political party (read paragraphs 12.90 to 12.93) to take certain steps in their selection of election candidates to reduce the inequality in the party’s representation in the relevant elected body (section 104).
  2. This applies to the following elections:
  • elections to UK Parliament
  • elections to the Scottish Parliament
  • elections to the Senedd Cymru / Welsh Parliament
  • local government elections
  1. The Act provides that a registered political party may make arrangements (known as selection arrangements) (section 104, paragraph 2), for regulating the selection of its candidates for a relevant election (section 104, paragraph 3):
  • if the purpose of the arrangements is to reduce inequality in the party’s representation in the elected body concerned (section 104, paragraph 3(b)), and
  • if these arrangements are a proportionate means of achieving that purpose (read paragraphs 5.46 to 5.48 for an explanation of 'proportionate') (section 104, paragraph 3(c))

The requirement that selection arrangements must be proportionate does not apply to all-women shortlists (read paragraph 12.94).

  1. Inequality in a party’s representation on an elected body means inequality between the number of a party’s candidates elected as members of that body who share a protected characteristic compared to the number of the party’s elected candidates who do not share that protected characteristic (section 104, paragraph 4). The comparison required by section 104, paragraph 4 is of the current composition of the elected body concerned.
  2. For this purpose, persons share the protected characteristic of disability if they are disabled persons in general. Selection arrangements that are restricted to persons that have a particular disability (for example, blindness) are not permitted (section 104, paragraph 5).

Example:

  1. A political party identifies that in an area with a large Asian community it has too few councillors who are from an Asian background. It also has disproportionately low numbers of councillors who are women. It decides to adopt proportionate selection arrangements to increase the number of councillors with these characteristics. These measures include advertising its intentions to the local party membership and training for candidates with these protected characteristics.
  1. It is unlikely to be proportionate for a political party to adopt selection arrangements that focus exclusively on improving the representation of one particular group sharing a protected characteristic which would reduce further the selection prospects for people in other under-represented groups.

Reserved places on political party shortlists

  1. Where there is inequality in a party’s representation, the Act permits a political party to adopt selection arrangements that would reserve a fixed number of places on their candidate shortlists for persons who share protected characteristics that are under-represented in the party’s elected candidates on the relevant body (section 104, paragraph 7).
  2. As a general rule, political parties cannot reserve all the places on an election shortlist for people who share a particular protected characteristic. There are exceptions to this rule for the protected characteristics of sex (read paragraph 12.94 and paragraph 12.95) and disability (read paragraphs 12.96 to 12.100).

Example:

  1. A party seeks to improve the diversity of its representation on the council. In selecting candidates for a particular ward, it opts to reserve four places on its shortlist of ten candidates for people from ethnic minorities that are under-represented among the party’s councillors. The party could not reserve all of the places on its shortlist for people from ethnic minorities.
  1. If a party achieves equality in respect of a particular protected characteristic in its representation on an elected body, it will not be able to continue to reserve shortlist places for people who share that protected characteristic or take any other measures under this provision, as it would no longer be a proportionate act.

Women-only shortlists

  1. The Act maintains the provision, first introduced in the Sex Discrimination (Election Candidates) Act 2002, which permits registered political parties to select only women for their shortlist of candidates for election to a body, to reduce inequality between women and men in that party’s representation in the elected body concerned (section 105).
  2. The Act extends the application of this provision until 31 December 2030. After this date, women-only shortlists will be unlawful, unless the government makes an order extending this deadline.

Disability-only shortlists

  1. Political parties can restrict shortlists to disabled candidates. This is because only those who meet the definition of disability under the Act are protected from disability discrimination and the Act specifically says that it is not direct discrimination to treat disabled people more favourably than someone who is not disabled (section 13, paragraph 3).
  2. However, it would be direct disability discrimination if a party restricted a shortlist to disabled candidates with a particular impairment or type of impairment. This would be treating some disabled people more favourably than other disabled people because of their disability.
  3. A disability-only shortlist will not be indirect discrimination if the political party can demonstrate that the arrangement is a proportionate means of reducing the inequality between its representatives who are not disabled and those who are disabled (section 104, paragraphs 3(b), 4 and 5).

Example:

  1. A party chooses to have a disability-only shortlist. A young person complains that this arrangement is indirectly discriminatory towards him in relation to his age. If the party can demonstrate that the disability-only shortlist is a proportionate means of reducing the inequality between its representatives who are not disabled and those who are disabled, the disability-only shortlist will be lawful.
  1. Beyond the specific provisions described in paragraphs 12.83 to 12.99 that allow positive action in the selection or shortlisting of candidates, the general positive action provisions in the Act allow political parties to address disadvantage and under-representation in their membership and party structures (section 158). For further information, read Chapter 10.

Avoiding unlawful discrimination

  1. Some steps that associations could take to avoid discrimination include:
  • reviewing conditions or requirements for membership in their constitution or rules, to ensure they are not discriminatory
  • making any person, including any officer, member or employee, who acts or may be deemed to act on behalf of the association aware of their duties under the Act, providing training as necessary
  • identifying potential barriers for disabled people and making reasonable adjustments (Chapter 7 explains this more fully)
  • responding neutrally, promptly effectively and in an unbiased manner to any complaint of discrimination, harassment or victimisation and making appropriate changes to provisions, criteria or practices

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Footnotes

    Page updates

    Published:

    5 August 2026

    Last updated:

    5 August 2026