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Know What To Do

  • Knowledge Level: Intermediate
  • Protection Stage: Response & Review
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If you are in immediate danger, concerned about threatening or abusive behaviour or suspicious activity: know what to do, who to call and what information to provide

Last Updated: 18 June 2026
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High-risk individuals may be targeted online and in-person. In both virtual and physical environments, incidents can escalate from mildly concerning to very serious.

Unless action is taken, these incidents can have far-reaching consequences, causing harm, damage, or even loss of life. It is important to recognise the potential for escalation and to take practical steps to deal with incidents.

The following sections outline the actions you can take if you are subjected to:

  1. Online incidents including, abuse, harassment, intimidation, threatening or malicious communications and unlawful access of your information.   
  2. In-person incidents including, surveillance (e.g. being watched or followed), threats, abuse, intimidation, damage to property and assault.

Online incidents

Guidance Take action to prevent, document and report online abuse
Guidance Protect your information and know what to do if you are a victim.

In-person incidents

Guidance High-risk individuals may find themselves in a situation where they think they are being watched or followed
Guidance Measures to take if you are being confronted or threatened or abused in-person
Guidance High-risk individuals may be approached by people experiencing distress, frustration, anger, or exhibiting threatening behaviour. These encounters can take place, face-to-face, online or over the phone
Guidance Act quickly in an emergency.

Emergency and post-incident

Guidance Though calling the emergency services is straightforward, the following page includes some detail you may not have considered
Guidance Deal with injuries if it’s safe to do so.
Guidance Preserve evidence and review your security.
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