Corporate report

DVLA Strategic Plan 2014 to 2017

The DVLA strategic plan sets out the agency’s direction for the next 3 years.

• From: Driver and Vehicle Licensing Agency
• Published: 3 April 2014
• Last updated: 8 September 2017
  Show all updates

  1. 8 September 2017

     Added link to newer version.

  2. 30 March 2015

     The Strategic Plan has been updated in line with the Business Plan for 2015-16

  3. 25 April 2014

     HTML version of the strategic plan added.

  4. 3 April 2014

     First published.

Documents

DVLA Strategic Plan for 2014 to 2017

PDF, 3.8 MB, 24 pages

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DVLA Strategic Plan for 2014 to 2017

HTML

Details

The strategic plan focuses on 4 key areas:

• simpler licensing: simplify the policy and technology landscape to improve customer service, give a better result for the taxpayer and fee payers and make it easier for safer drivers to get on the road
• excellent services: build seamless, lean, digital and physical services that exceed expectations and attract people to more cost-effective channels
• new opportunities: use our assets to grow new revenue, efficiency and transactional opportunities across government
• the best of DVLA: develop our capabilities as an important centre of excellence in licensing technology and identity assurance. Build a unique culture in Swansea, commercial, confident and focused on the customer

This is not the latest edition, please see DVLA’s Strategic Plan 2017 to 2020