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Guidance

Guidance on contacting the Student Loans Company

SLC issues guidance on how students should contact them.

Updates to this page

From:
Student Loans Company
Published:
6 April 2020
Last updated:
12 February 2025
Show all updates

  1. Contact information for those applying for tuition fee-only funding has been updated. Telephone number and opening hours have been removed. Users are now referred to use the Contact Student Finance England checker, to find the correct contact information for their circumstances.

  2. Opening hours have been updated in line with Sunday opening times

  3. Updated 'EU Students' to 'Tuition fee-only funding students'

  4. Festive opening hours have been removed

  5. Added festive opening hours.

  6. Opening hours have been updated

  7. Updated 'Counter Fraud Services' name to 'Financial Crime Prevention Unit'

  8. Removed strike action content

  9. Strike information and bank holiday opening hours added

  10. Updated opening ours for EU service line.

  11. Updated the appeals procedure link.

  12. Removed information about strike action on 15 March

  13. Added information about strike action taking place on 15 March

  14. Removal of industrial action advice

  15. Guidance for industrial action on Wednesday 1 February 2023.

  16. Festive opening hours have been removed

  17. Festive opening hours updated

  18. Updated EU students telephone opening hours. Line closed on Sundays as of 14/11/22

  19. Updated links to all domiciles.

  20. Removed Jubilee bank holiday opening hours

  21. Contact opening hours added for Thursday 02 June and Friday 03 June 2022.

  22. Removing bank holiday opening hours

  23. Updated contact opening hours for 2 May bank holiday

  24. Adding contact details for the Higher Education Short Course Loans.

  25. Updates have been made to the SFE Postgraduate and EU students opening hours

  26. Some telephone lines' opening hours have been updated

  27. Added contact details, opening hours and guidance for SAAS customers.

  28. Festive opening hours have been removed

  29. Festive opening hours have been added

  30. Sunday shutdown updates.

  31. Content has been updated to encourage students to check their online accounts before calling us, also links to our other guidance pages on Gov.uk have been added.

  32. Removed bank holiday opening hours.

  33. Bank holiday opening hours

  34. An update has been made to the 'Repayments' contact information. The user can now follow a link to the dedicated repayments contact information page: https://www.gov.uk/guidance/contact-slc-repayment-enquiries

  35. Corrected repayment line opening hours.

  36. Removed Easter Bank holidays and updated contact opening hours for Student Finance England, Advanced Learner Loan advice lines for Sunday opening hours and amended SLC Repayments general queries line hours.

  37. Easter opening hours have been updated for each phone line

  38. Updated the 'Counter Fraud Services' opening times to 9am to 5:30pm (except bank holidays)

  39. Updated overpayment phone line opening hours

  40. Overpayments reopened

  41. Removed information about festive opening hours.

  42. Updates made to the wording of festive hours messaging. Added links to the CTAs that take the user to general info about student finance and the log in page of the online repayment service.

  43. Corrected social media opening hours for SFE and SFW

  44. Festive opening hours (CTA) has been added to top of page. COVID-19 closure messaging removed from under 'Customer relations', replaced with line which links to the complaints procedure page

  45. Removed downtime messaging.

  46. Removed Sunday opening hours for December 2020

  47. Updated opening hours from 1 June 2020

  48. Updated opening hours information for SFW, repayment and fraud reporting lines.

  49. Updated opening hours for SFE, SFni and EU students.

  50. Updated contact information for students in Northern Ireland following reopening of contact centre.

  51. Correction to repayment contact information.

  52. First published.

Student Finance England

For general information about student finance, you can check:

Repayment customers can log in to the online repayment service at www.gov.uk/sign-in-to-manage-your-student-loan-balance

You can sign in to your Student Finance account to:

  • check what stage your application is at
  • check how much and when you’ll be paid
  • change your personal or course details
  • reset your password

Visit our ‘How to’ guide for answers to common queries such as checking your application status, changing your application and updating your bank details!

Contact Student Finance England

Student Finance Wales

For general information, you can check:

Repayment customers can log in to the online repayment service at www.gov.uk/sign-in-to-manage-your-student-loan-balance

Contact Student Finance Wales

Student Finance Northern Ireland

For general information, you can check www.studentfinanceni.co.uk

Repayment customers can log in to the online repayment service at www.gov.uk/sign-in-to-manage-your-student-loan-balance

Contact Student Finance Northern Ireland

Tuition fee-only funding students

Use the undergraduate student finance checkerundergraduate student finance checker to find out the type of help you can get depending on your nationality and residency status. It will tell you:

  • if you can apply
  • what type of loan you can apply for

Repayment customers can log in to the online repayment service at www.gov.uk/sign-in-to-manage-your-student-loan-balance

Contact Student Finance Services

Student Awards Agency Scotland

For payment information, you should check the SAAS payment guide before you contact us.

SLC Loan payment enquiries

Read our guidance for students from Scotland page.

Contact Student Loans Company

SAAS application, bursary or grant payment enquiries

You should contact SAAS for all SAAS application, award notice, bursary or grant payments enquiries.

Repayments

For general information you can check: * www.gov.uk/repaying-your-student-loan * our Twitter and Facebook pages

Contact Student Loans Company

Customer Relations

Contact the Student Loans Company if you want to make a complaint.

Appeal a decision

An appeal is a formal request to the Student Loans Company asking them to review a decision about whether you can get financial help and if so how much.

Read the guidance and complete the appeals form.

Report Suspected Fraud

Financial Crime Prevention Unit
0300 100 0059
Monday to Friday, 9am to 5:30pm
Closed on bank holidays

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