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Complaints form

If you prefer to make a complaint in a language other than English, you can download a complaint form in your preferred language below.

Updates to this page

From:
Immigration Advice Authority
Published:
11 August 2014
Last updated:
28 May 2025
Show all updates

  1. Updated with 2025 complaint form.

  2. Link to the online form for complaints added.

  3. New correspondence address added

  4. New Complaints Form (English)

  5. New complaint form published.

  6. Complaints process changed

  7. added translations of form

  8. First published.

Documents

Complaints form (English)

MS Word Document, 90.4 KB

This file may not be suitable for users of assistive technology.

Request an accessible format
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email info@immigrationadviceauthority.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Complaints form (Arabic)

MS Word Document, 95.8 KB

Complaints form (Chinese)

MS Word Document, 79.4 KB

Complaints form (Dari)

MS Word Document, 86.4 KB

Complaints form (French)

MS Word Document, 86.2 KB

Complaints form (Hindi)

MS Word Document, 97.5 KB

Complaints form (Pashto)

MS Word Document, 79 KB

Complaints form (Portugese)

MS Word Document, 85.2 KB

Complaints form (Russian)

MS Word Document, 72.4 KB

Complaints form (Spanish)

MS Word Document, 92.5 KB

Complaints form (Turkish)

MS Word Document, 84.5 KB

Details

If you think your immigration adviser has given you poor advice or an inadequate service, you can complain to the Immigration Advice Authority (IAA) by completing this form and uploading it to our online portal.

You can complain about any adviser, solicitor or barrister – even if you didn’t find them through the IAA.

Please note that each complaint is assessed on its individual circumstances, and outcomes may vary.

This form is part of the IAA’s complaints scheme.

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