Guidance

Agent services account: service availability and issues

Check the availability and any issues affecting the agent services account.

• From: HM Revenue & Customs
• Published: 9 February 2018
• Last updated: 3 September 2026
  Show all updates

  1. 3 September 2026

     Planned downtime from 7am on Sunday 27 September 2026 to 9am Monday 28 September 2026 has been added.

  2. 9 July 2026

     Planned downtime from 8am on Saturday 11 July 2026 to 9:30am Monday 13 July 2026 has been added.

  3. 3 July 2026

     Planned downtime from 5pm on Friday 3 July 2026 to 9:30am on Monday 6 July 2026 has been cancelled.

  4. 1 July 2026

     Planned downtime from 5pm on Friday 3 July 2026 to 9:30am on Monday 6 July 2026 has been added.

  5. 24 June 2026

     The service issues about the country-by-country agent digital handshake and overseas businesses have now been resolved.

  6. 12 May 2026

     Planned downtime from 5pm on Friday 15 May 2026 to 9:30am on Monday 18 May 2026 has been added.

  7. 23 March 2026

     A service issue about the new country-by-country agent digital handshake has been added.

  8. 19 February 2026

     Planned downtime from 7am on Sunday 8 March 2026 to 9am on Monday 9 March 2026 has been added.

  9. 20 November 2025

     Planned downtime from 8am to 10pm on Sunday 30 November 2025 has been added.

  10. 13 October 2025

      Planned downtime from 8am on Sunday 19 October 2025 to 3am on Monday 20 October 2025 has been added.

  11. 23 September 2025

      Planned downtime from 8:15am on Sunday 28 September 2025 to 3:30am on Monday 29 September 2025 has been changed to end at 1am on Monday 29 September 2025.

  12. 18 September 2025

      Planned downtime from 8:15am to 10pm on Sunday 28 September 2025 has been extended to 8:15am on Sunday 28 September 2025 to 3:30am on Monday 29 September 2025.

  13. 18 September 2025

      Planned downtime from 8:15am to 10pm on Sunday 28 September 2025 has been added.

  14. 1 September 2025

      Planned downtime from 10:30pm to 11pm on Wednesday 10 September 2025 and 10:30pm to 11pm on Wednesday 17 September 2025 has been added.

  15. 11 July 2025

      Planned downtime covering Sunday 13 July 2025 8am to 9am Monday 14 July 2025 has been amended to Saturday 12 July 2025 8am to 9am Monday 14 July 2025.

  16. 3 July 2025

      Planned downtime from 8am on Sunday 13 July 2025 to 9am Monday 14 July 2025 has been added.

  17. 3 April 2025

      Planned downtime from 5pm on Friday 11 April 2025 to midday Monday 14 April 2025 has been added.

  18. 20 February 2025

      Planned downtime from 7am on Sunday 9 March 2025 to 9am on Monday 10 March 2025 has been added.

  19. 29 November 2024

      Planned downtime from 8am on Sunday 8 December 2024 to 9am on Monday 9 December 2024 has been added.

  20. 1 July 2024

      Planned downtime from 8am on Saturday 13 July 2024 to 9am Monday 15 July 2024 has been added.

  21. 18 June 2024

      Planned downtime from 8am on Saturday 22 June 2024 to 9am Monday 24 June 2024 has been cancelled.

  22. 21 May 2024

      Planned downtime from 8am on Saturday 22 June 2024 to 9am Monday 24 June 2024 has been added.

  23. 4 April 2024

      Planned downtime from 5:30pm on Friday 12 April 2024 to 9am Tuesday 16 April 2024 has been added.

  24. 21 February 2024

      Planned downtime from 6am on Sunday 10 March 2024 to 9am Monday 11 March 2024 has been added.

  25. 12 February 2024

      Planned downtime from 7am on Sunday 18 February to 9am on Monday 19 February 2024 has been changed and is now from 6am on Sunday 18 February to 9am on Monday 19 February 2024.

  26. 31 January 2024

      Planned downtime from 7am on Sunday 18 February to 9am on Monday 19 February 2024 has been added.

  27. 8 December 2023

      Planned downtime from 8am to 7pm Saturday 9 December 2023 has been changed and is now from 8am on Saturday 9 December 2023 to 9:30am on Monday 11 December 2023.

  28. 5 December 2023

      Planned downtime from 9am to 5pm on Saturday 9 December 2023 has been changed and is now from 8am to 7pm on Saturday 9 December 2023.

  29. 23 November 2023

      Downtime previously planned for 9am on Saturday 9 December 2023 to 9am Monday 11 December 2023 has been changed to 9am to 5pm on Saturday 9 December 2023.

  30. 23 November 2023

      Planned downtime from 9am on Saturday 9 December 2023 to 9am Monday 11 December 2023 has been added.

  31. 17 November 2023

      Planned downtime from 6am on Sunday 19 November 2023 to 9am Monday 20 November 2023 has been cancelled.

  32. 30 October 2023

      Planned downtime from 6am on Sunday 19 November 2023 to 9am Monday 20 November 2023 has been added.

  33. 18 September 2023

      Planned downtime from 8am on Sunday 8 October 2023 to 9am on Monday 9 October 2023 has been added.

  34. 24 August 2023

      Planned downtime from 7am on Sunday 10 September 2023 to 9am on Monday 11 September 2023 has been added.

  35. 5 July 2023

      Planned downtime from 5am on Sunday 9 July 2023 to 2am Monday 10 July 2023 and from 5pm on Friday 14 July 2023 to 9am Monday 17 July 2023 has been added.

  36. 14 June 2023

      The planned downtime from 5pm Friday 23 June 2023 to 9am Monday 26 June 2023 has changed, it will now start at 11:30am Friday 23 June 2023 and finish at 9am on Monday 26th June 2023.

  37. 13 June 2023

      Planned downtime from 5pm Friday 23 June 2023 to 9am Monday 26 June 2023 has been added.

  38. 5 April 2023

      Planned downtime from 5pm on Friday 14 April to 9am on Monday 17 April has been added.

  39. 24 March 2023

      This service will be unavailable from 5pm on Friday 24 March 2023 to 9am on Monday 27 March 2023.

  40. 10 March 2023

      Planned downtime from 5:30pm to 8:50pm on Saturday 11 March 2023 has been added.

  41. 10 February 2023

      Planned downtime from 5:50pm to 7:00pm on Saturday 11 February 2023 has been added.

  42. 7 December 2022

      Planned downtime from 11am on Saturday 10 December 2022 to 6am on Sunday 11 December 2022 has been added.

  43. 1 December 2022

      The service issue which effected viewing your account has now been resolved.

  44. 1 December 2022

      A service issue about viewing your account has been added.

  45. 29 November 2022

      Planned downtime from 6pm to 10pm on Wednesday 30 November 2022 has been added.

  46. 11 November 2022

      Planned downtime from 8:15pm to 11:59pm on Saturday 12 November 2022 has been added.

  47. 9 November 2022

      Planned downtime from 10.45pm to 10.55pm on Saturday 12 November 2022 has been added.

  48. 22 September 2022

      Planned downtime from 5:40pm to 7:40pm on Saturday 24 September 2022 has been added.

  49. 9 September 2022

      Planned downtime from 5pm on Friday 9 September 2022 to 8:30am Monday 12 September 2022 has been added.

  50. 18 August 2022

      The service issue about viewing your account has been resolved.

  51. 17 August 2022

      A service issue about viewing your account has been added.

  52. 28 July 2022

      Planned downtime from 5pm Friday 29 July 2022 to 9am Monday 1 August 2022 has been added.

  53. 5 July 2022

      The planned downtime from 8am on Saturday 9 July 2022 to 11:30am on Sunday 10 July 2022 has changed, it will now start at 5pm on Friday 8 July 2022 and finish at 9am on Monday 11 July 2022.

  54. 27 June 2022

      Planned downtime from 8am on Saturday 9 July 2022 to 11:30am on Sunday 10 July 2022 has been added.

  55. 5 May 2022

      Planned downtime from 8am to 10pm on Sunday 8 May 2022 has been changed to 8am to 4pm.

  56. 29 April 2022

      Planned downtime from 8am to 10pm on Sunday 8 May 2022 has been added.

  57. 21 March 2022

      Planned downtime for Friday 18 March 2022 5pm to 9am Tuesday 22 March 2022 has been added.

  58. 18 March 2022

      Planned downtime added from 6pm on Friday 25 March 2022 to 9am on Monday 28 March 2022.

  59. 17 March 2022

      Planned downtime from 5pm on Friday 18 March 2022 to 5pm Monday 21 March 2022 has been added.

  60. 11 March 2022

      Planned downtime from 7:30pm to 10:30pm on Saturday 12 March 2022 has been added.

  61. 25 February 2022

      Planned downtime message from 10am to 11:59am on Sunday 27 February 2022 has been added.

  62. 17 February 2022

      Planned downtime from 5pm on Friday 18 February 2022 to 9am on Monday 21 February 2022 has been added.

  63. 13 January 2022

      Planned downtime from 5pm on Friday 14 January 2022 to 9am on Monday 17 January 2022 has been cancelled.

  64. 21 December 2021

      Planned downtime from from 5pm on Friday 14 January 2022 to 9am on Monday 17 January 2022 has been added.

  65. 16 December 2021

      Information about a service issue has been added.

  66. 10 December 2021

      Planned downtime from Saturday 11 December 2021 9:38pm to 10:20pm has been added.

  67. 26 November 2021

      Planned downtime from 11:59pm Saturday 27 November 2021 to 1:37am Sunday 28 November 2021 has been added.

  68. 17 November 2021

      Planned downtime has been added from 5pm on Monday 22 November 2021 to 9am on Tuesday 23 November 2021.

  69. 15 November 2021

      Downtime extended until 9.30am Tuesday 16 November.

  70. 28 October 2021

      Planned downtime from 5pm on Friday 12 November 2021 to 6pm on Monday 15 November has been added.

  71. 17 June 2021

      Planned downtime from 5pm on Friday 25 June 2021 to 9am Monday 28 June 2021 has been added.

  72. 16 October 2020

      Planned downtime from 11:59pm Sunday 18 October 2020 to 3:30am Monday 19 October 2020.

  73. 25 September 2020

      Planned downtime from 9am on Sunday 27 September 2020 to 2pm has been added.

  74. 3 September 2020

      Planned downtime from 5pm on Friday 11 September 2020 to 9am Monday 14 September 2020 has been added.

  75. 2 September 2020

      Planned downtime from 6pm on Friday 11 September 2020 to 7am on Monday 14 September 2020 has been added.

  76. 19 August 2020

      The planned downtime from 7:45pm on Saturday 22 August 2020 to 4:30pm Monday 24 August 2020 has been updated. The new times have been added.

  77. 17 August 2020

      Planned downtime from 7:45pm on Saturday 22 August 2020 to 4:30pm Monday 24 August 2020 has been added.

  78. 28 July 2020

      A service issue about accessing the Making Tax Digital service has been removed.

  79. 28 July 2020

      A service issue about accessing the Making Tax Digital service has been added.

  80. 10 July 2020

      Planned downtime from 5pm on Friday 10 July 2020 to 9am on Monday 13 July 2020 has been added.

  81. 20 May 2020

      Planned downtime from 10am to midday on Wednesday 27 May 2020 has been added.

  82. 14 May 2020

      The planned downtime from Thursday 14 May 2020 to Friday 15 May 2020 and Saturday 16 May 2020 to Monday 18 May 2020 have been updated. The new dates and times have been added.

  83. 12 May 2020

      Planned downtime messages from 7:45pm on Thursday 14 May 2020 to 2:30am on Friday 15 May 2020 and from 6:45pm on Saturday 16 May 2020 to 5pm on Monday 18 May 2020 have been added.

  84. 7 May 2020

      Planned downtime from 7:45pm on Saturday 16 May 2020 to 5pm on Monday 18 May 2020 has been added.

  85. 27 March 2020

      Planned downtime message added as some services will be unavailable on Saturday 28 March from 5pm to 8pm

  86. 9 March 2020

      Planned downtime messages from 9:45am to 11am on Saturday 14 March 2020, 11:59pm on Saturday 14 March 2020 to 2am on Sunday 15 March 2020 and from 2pm to 6:30pm on Sunday 15 March 2020 have been added.

  87. 6 March 2020

      Planned downtime messages from 11:59pm on Saturday 14 March 2020 to 2am on Sunday 15 March 2020 and from 5:30pm on Saturday 14 March 2020 to 5pm on Monday 16 March 2020 have been added.

  88. 20 February 2020

      Planned downtime changed from 11:59pm on Sunday 23 February 2020 to 6am on Monday 24 February 2020 to 11:59pm on Saturday 22 February 2020 to 6am on Sunday 23 February 2020.

  89. 20 February 2020

      Planned downtime from 11:59pm on Sunday 23 February 2020 to 6am on Monday 24 February 2020 has been added.

  90. 12 February 2020

      The service to submit 'Making Tax Digital VAT Returns' is now fully available.

  91. 11 February 2020

      A service issue about submitting Making Tax Digital VAT returns has been added.

  92. 10 February 2020

      Planned downtime from 11:59pm on Saturday 15 February 2020 to 3am on Sunday 16 February 2020 has been added.

  93. 23 January 2020

      The service issue about accessing the system has now been fixed.

  94. 23 January 2020

      Information about intermittent service issues has been added.

  95. 17 January 2020

      Service issue message about overseas businesses signing up to the agent services account has been added.

  96. 16 January 2020

      Service issue message about overseas customers signing up to Making Tax Digital has been added.

  97. 9 January 2020

      This service is now available.

  98. 9 January 2020

      This service is currently unavailable.

  99. 8 January 2020

      Planned downtime from 11:59pm on Saturday 11 January to 2am on Sunday 12 January 2020 has been cancelled.

  100. 8 January 2020

       This service is now available.

  101. 7 January 2020

       The agent services account is currently unavailable. Check service availability page for updates.

  102. 6 January 2020

       You will be unable use this online service from 11:59pm on Saturday 11 January to 2am on Sunday 12 January 2020. Information about this issue has been added.

  103. 13 June 2019

       Planned downtime from midnight to 10am on Sunday 16 June 2019 has been added.

  104. 7 June 2019

       Planned downtime from 11:30am on Saturday 8 June 2019 to 10:30am on Sunday 9 June 2019 has been added.

  105. 13 May 2019

       This service will be unavailable from 4pm on Saturday 11 May 2019 to 5pm on Monday 13 May 2019 has been added.

  106. 10 May 2019

       This service will be unavailable from 4pm on Saturday 11 May 2019 to 9am on Monday 13 May 2019. Information about this issue has been added.

  107. 7 February 2019

       Planned downtime from 5pm on Friday 8 February 2019 to 9am on Tuesday 12 February 2019 has been added.

  108. 14 December 2018

       Problems viewing your online client list have now been fixed.

  109. 5 December 2018

       Problems viewing your online client list has been added to the service issues section.

  110. 30 November 2018

       Planned downtime for 5pm on Friday 30 November to 11am on Tuesday 4 December has been added.

  111. 23 November 2018

       The service will be unavailable from 9pm on Friday 23 November to 7pm Sunday 25 November.

  112. 16 November 2018

       Downtime planned for 17 and 18 November will now take place on 24 and 25 November.

  113. 8 November 2018

       Service issue for Thursday 8 November 2018 from 6pm to 11pm has been added.

  114. 1 November 2018

       Planned downtime for 3 and 4 November will now take place on 17 and 18 November.

  115. 24 October 2018

       Planned downtime for Saturday 3 November 2018 and Sunday 4 November 2018 added.

  116. 18 September 2018

       Agents are not able to sign in and access the agent services account. HMRC is investigating this urgently.

  117. 9 February 2018

       First published.

Documents

Agent services account — service availability and issues

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Latest updates on the availability and any issues affecting the agent services account.