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Guidance

Charities: service availability and issues

Check the availability and any issues affecting the Charities online service.

Updates to this page

From:
HM Revenue & Customs
Published:
1 January 2014
Last updated:
3 September 2026
Show all updates

  1. Planned downtime from 7am to 11pm on Sunday 27 September 2026 has been added.

  2. Planned downtime from 8am on Saturday 11 July 2026 to 6:30pm on Sunday 12 July 2026 has been added.

  3. Planned downtime from 7am on Sunday 8 March 2026 to 9am on Monday 9 March 2026 has been added.

  4. Planned downtime from 8am to 10pm on Sunday 30 November 2025 has been added.

  5. Planned downtime from 8am on Sunday 19 October 2025 to 3am on Monday 20 October 2025 has been added.

  6. The planned downtime from 8:15am on Sunday 28 September to 3:30am on Monday 29 September 2025 has changed. It will now be 8:15am on Sunday 28 September to 1am on Monday 29 September 2025.

  7. The planned downtime from 8:15am to 10pm on Sunday 28 September 2025 has changed. It will now be from 8:15am on Sunday 28 September to 3:30am on Monday 29 September 2025.

  8. Planned downtime from 8:15am to 10pm on Sunday 28 September 2025 has been added.

  9. Planned downtime from 10:30pm to 11pm on Wednesday 10 September 2025 and 10:30pm to 11pm on Wednesday 17 September 2025 has been added.

  10. Planned downtime from 5:40am on Saturday 12 July 2025 to 10:30pm on Sunday 13 July 2025 has been added.

  11. Planned downtime from 7am to 7:30pm on Sunday 9 March 2025 has been added.

  12. Planned downtime from 8am to 8:30pm on Sunday 8 December 2024 has been added.

  13. Planned downtime from 9:30pm to 10:30pm on Saturday 14 September 2024 has been added.

  14. Planned downtime from 8am on Saturday 13 July 2024 to 10pm on Sunday 14 July 2024 has been added.

  15. Planned downtime for Saturday 22 June 2024 7am to 9:15pm Sunday 23 June 2024 has been cancelled.

  16. Planned downtime from 7am Saturday 22 June to 5pm Sunday 23 June 2024 has been changed and is now from 7am Saturday 22 June to 9:15pm on Sunday 23 June 2024.

  17. Planned downtime from 7am on Saturday 22 June 2024 to 5pm Sunday 23 June 2024 has been added.

  18. Planned downtime from 6am to 10pm on Sunday 10 March 2024 has been changed and is now from 7am to 11pm on Sunday 10 March 2024.

  19. Planned downtime from 6am to 10pm on Sunday 10 March 2024 has been added.

  20. Planned downtime from 7:30am to 10:30pm on Sunday 18 February 2024 has been changed and is now from 6am to 11:45pm on Sunday 18 February 2024.

  21. This service will be unavailable from 7:30am to 10:30pm on Sunday 18 February 2024.

  22. Planned downtime for Saturday 9 December 2023 has been amended.

  23. Planned downtime from 9am to 5pm on Saturday 9 December 2023 has been added.

  24. Planned downtime from 7am to 10:30pm on Sunday 19 November 2023 has been cancelled.

  25. Planned downtime from 7am to 10:30pm on Sunday 19 November 2023 has been added.

  26. Planned downtime from 8am to 7pm on Sunday 8 October 2023 has been added.

  27. Planned downtime from 7am to 9pm on Sunday 10 September 2023 has been added.

  28. Planned downtime from 7am on Saturday 15 July 2023 to 6pm Sunday 16 July 2023 has been added.

  29. Planned downtime from 5am Sunday 9 July 2023 to 2am Monday 10 July 2023 has been added.

  30. Planned downtime from 8am to 3pm on Sunday 25 June 2023 has been added.

  31. Planned downtime from 8:10am on Sunday 16 April 2023 to 12:01am on Monday 17 April 2023 has been added.

  32. Planned downtime from 8:25am to 6pm on Sunday 26 March 2023 has been added.

  33. Planned downtime from 10:15am on Saturday 10 December 2022 to 6am on Sunday 11 December 2022 has been added.

  34. Planned downtime from 8:30am to 3:30pm on Sunday 11 September 2022 has been added.

  35. Planned downtime from Sunday 31 July 2022 8:15am to 7pm Sunday 31 July 2022 has been added.

  36. Planned downtime from 11:59pm on Monday 4 October 2021 to 12:30am Tuesday 5 October 2021 has been added.

  37. Planned downtime from 12pm to 12:30pm on Tuesday 5 October 2021 has been added.

  38. Planned downtime for 10am to midday on Monday 1 March 2021 has been added.

  39. The Charities online service is currently unavailable.

  40. Planned downtime for Friday 11 September 2020 6pm to 7am Monday 14 September 2020 has been added.

  41. The planned downtime for Wednesday 20 November 9pm to 6am Thursday 21 November 2019 has been changed to Thursday 21 November 9pm to 6am Friday 22 November 2019.

  42. This service will be unavailable from 9pm on Wednesday 20 November to 6am on Thursday 21 November. Information about this issue has been added.

  43. Downtime previously planned for 17 and 18 November will now take place on 24 and 25 November.

  44. Service issue for Thursday 8 November 2018 from 6pm to 11pm has been added.

  45. Planned downtime for 3 and 4 November will now take place on 17 and 18 November.

  46. Planned downtime for Saturday 3 November 2018 and Sunday 4 November 2018 added.

  47. Planned downtime for Sunday 22 April 2018 has been added.

  48. A service issue has been added as some customers are experiencing delayed submission responses.

  49. Service issues section has been updated.

  50. Planned downtime has been added to this page.

  51. First published.

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