Skip to main content
Guidance

Notification of Vehicle Arrivals (NOVA): service availability and issues

Check the availability and any issues affecting the Notification of Vehicle Arrivals (NOVA) online service.

Updates to this page

From:
HM Revenue & Customs
Published:
1 January 2014
Last updated:
25 June 2026
Show all updates

  1. The contact details in the service issues section have changed from the online service helpdesk to the import and exports helpline.

  2. Information about the end of Delayed Declarations has been added to the page.

  3. A service issue about accessing the Notification of Vehicle Arrivals (NOVA) service has been added.

  4. A service issue about completing your vehicle details has been added.

  5. Planned downtime from 11:59pm on Monday 4 October 2021 to 12:30am Tuesday 5 October 2021 has been added.

  6. Planned downtime from 12pm to 12:30pm on Tuesday 5 October 2021 has been added.

  7. Planned downtime from 9pm Tuesday 19 November 2019 to 6am on Wednesday 20 November 2019 has been added.

  8. You will be unable to use the 'view message' part of the service from 9pm on Monday 11 November 2019 to 6am on Tuesday 12 November 2019. Information about this has been added.

  9. Downtime previously planned for 17 and 18 November will now take place on 24 and 25 November.

  10. Service issue for Thursday 8 November 2018 from 6pm to 11pm has been added.

  11. Planned downtime for 3 and 4 November will now take place on 17 and 18 November.

  12. Planned downtime for 3 and 4 November added.

  13. Guidance added to Service Issues section.

  14. Service issues section has been updated.

  15. Planned downtime has been added to this page.

  16. First published.

Documents

Notification of Vehicle Arrivals (NOVA) — service availability and issues

HTML

Details

Latest updates on the availability and any issues affecting the NOVA online service.

Sign up for emails or print this page

Related content