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Adjudicator’s Office performance against our service standard

How the Adjudicator's Office is performing against our customer service standard.

Updates to this page

From:
The Adjudicator’s Office
Published:
31 October 2024
Last updated:
7 October 2026
Show all updates

  1. Updated Q2 service standards.

  2. Updated performance for Q1 26-27.

  3. Included Q4 performance data

  4. Amended data as not yet finalised.

  5. Updated page to include latest data

  6. Updated Q3 performance data under Service Standards.

  7. Updated Service Standard figures to include Q2 2025.

  8. Updated Service Standard figures to include Quarter 1 2025 to 2026.

  9. Quarterly data for the April 2024 to March 2025 period has been removed and replaced with the April 2024 to March 2025 year-to-date data.

  10. Performance numbers updated to realign with the 2023 to 2024 calculation of cases resolved within 4 months. This also includes the cases resolved on the 4 month deadline date.

  11. First published.

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Adjudicator’s Office performance against our service standard

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How we are performing against our customer service standard.

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