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Guidance

One Stop Shop Union scheme: service availability and issues

Check the availability and any issues affecting the One Stop Shop (OSS) Union scheme online service.

Updates to this page

From:
HM Revenue & Customs
Published:
1 July 2021
Last updated:
4 September 2026
Show all updates

  1. Information has been updated to include that you can still make a payment during the planned downtime on Friday 25 September 2026 5pm to 9am Monday 28 September 2026.

  2. Planned downtime from 5pm on Friday 25 September 2026 to 9am Monday 28 September 2026 has been added.

  3. Planned downtime from 5pm on Friday 10 July 2026 to 9am on Monday 13 July 2026 has been added.

  4. Planned downtime from 5pm on Friday 27 March 2026 to 3:30pm on Monday 30 March 2026 has been added.

  5. Planned downtime from Friday 17 October 2025 5pm to 9am Monday 20 October 2025 has been added.

  6. Planned downtime from 4:30pm on Friday 12 September 2025 to 4pm on Monday 15 September 2025 has finished early. The service is now available.

  7. Planned downtime from 4:30pm on Friday 12 September 2025 to 4pm on Monday 15 September 2025 has been added.

  8. The service issue about submitting One Stop Shop VAT returns has now been resolved.

  9. A service issue about submitting One Stop Shop VAT returns has been added.

  10. Planned downtime from 5pm on Friday 11 July 2025 to 9am on Monday 14 July 2025 has been added.

  11. A service issue about One Stop Shop VAT returns has been added.

  12. The service issue preventing traders from registering for the One Stop Shop (OSS) service has been resolved.

  13. Information about an issue affecting One Stop Shop registrations has been added.

  14. Planned downtime from 9:30pm to 10:30pm on Saturday 14 September 2024 has been added.

  15. Planned downtime from 9:45am on Thursday 15 August 2024 to 9am Monday 19 August 2024 has been added.

  16. Planned downtime from 9:30am to 1:30pm on Thursday 1 August 2024 has been added.

  17. Planned downtime from 5pm on Friday 12 July 2024 to 9am Monday 15 July 2024 has been added.

  18. Planned downtime from 5pm on Friday 21 June 2024 to 9am Monday 24 June 2024 has been added.

  19. Planned downtime from 9am to 5pm on Monday 18 March 2024 has been added.

  20. Planned downtime from 4pm on Friday 8 March 2024 to 9am Monday 11 March 2024 has been added.

  21. Planned downtime from 4pm on Friday 16 February 2024 to 9am Monday 19 February 2024 has been added.

  22. Planned downtime from 4pm on Monday 29 January 2024 to 9am Tuesday 30 January 2024 has been added.

  23. Planned downtime from 5pm on Friday 8 December 2023 to 9am Monday 11 December 2023 has been added.

  24. Planned downtime from 5pm on Friday 17 November 2023 to 9am Monday 20 November 2023 has been cancelled.

  25. Planned downtime from 5pm on Friday 17 November 2023 to 9am Monday 20 November 2023 has been added.

  26. Planned downtime from 8am to 7pm on Sunday 8 October 2023 has been added.

  27. The planned downtime from 4:30pm on Monday 18 September 2023 to midday Wednesday 20 September 2023 has been removed. The service is now fully available.

  28. The planned downtime from 4:30pm on Monday 18 September 2023 to 5pm on Tuesday 19 September 2023 has been amended. It will take place from 4:30pm on Monday 18 September 2023 to midday on Wedensday 20 September 2023.

  29. Planned downtime from 4:30pm on Monday 18 September 2023 to 5pm on Tuesday 19 September 2023 has been added.

  30. The planned downtime from 5pm on Friday 15 September 2023 to 9am on Monday 18 September 2023 has been amended. It will take place from 5pm on Friday 15 September 2023 to 5pm on Monday 18 September 2023.

  31. Planned downtime from 5pm on Friday 8 September 2023 to 9am on Monday 11 September 2023, and 5pm on Friday 15 September 2023 to 9am on Monday 18 September 2023 has been added.

  32. Planned downtime from 8am on Saturday 15 July 2023 to 6pm on Sunday 16 July 2023 has been added.

  33. Planned downtime from Friday 30 June 2023 5pm to 8:30am Monday 3 July 2023 has been added.

  34. Planned downtime has been extended from Tuesday 16 May 2023 8am to 5pm Wednesday 17 May 2023.

  35. Planned downtime from 8am to 6pm on Tuesday 16 May 2023.

  36. The scheduled planned downtime from Thursday 13 April 2023 to 5pm on Wednesday 19 April 2023 has finished early and the full service is now available.

  37. The planned downtime has been extended to 5pm Monday 17 April 2023.

  38. Planned downtime from 4pm on Thursday 13 April 2023 to 5pm on Monday 17 April 2023 and from 11:25am on Monday 17 April 2023 to 5pm on Monday 17 April 2023 has been added.

  39. Planned downtime from Tuesday 17 May 2022 to Wednesday 18 May 2022 will no longer end at 4pm, it will now end at 10am on Thursday 19 May 2022.

  40. Planned downtime for 18 May 2022 will no longer end at 11:59am, it will now end at 4pm.

  41. Planned downtime from 11pm on Tuesday 17 May 2022 to 11:59am on Wednesday 18 May 2022 has been added.

  42. Planned downtime for 17 May 2022 will no longer end at 5pm, it will now end at 8pm.

  43. The planned downtime on Monday 16 May 2022 will now take place at 11am to 5pm on Tuesday 17 May 2022.

  44. Planned downtime from 11am to 5pm on Monday 16 May 2022 has been added.

  45. First published.

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One Stop Shop Union scheme — service availability and issues

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