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eVisas: access and use your online immigration status

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Report an error with your eVisa

You should report an error if:

  • your eVisa details are wrong - for example it’s showing the wrong date of birth or immigration status
  • you can view your eVisa but you cannot use it to get a share code
  • the Home Office set up your UKVI account and you’ve never been able to sign in to it

If you cannot view your eVisa

Check that you have finished setting up your UKVI account to access your eVisa.

You’ll usually be able to access your eVisa straight away if it has been linked to your UKVI account, but it can take up to 24 hours.

Report an error if you still cannot view your eVisa after 24 hours or if you get a technical error when logging into your UKVI account.

Report an error online

You’ll need to give:

  • an email or UK postal address that UKVI can use to contact you
  • your name, date of birth and nationality

If you’re reporting that your name, date of birth or nationality are wrong, you’ll need to give them as they appear in your eVisa.

You’ll also be asked to give one of the following:

  • passport number
  • expired biometric residence permit (BRP) number
  • global web form (GWF) number from your visa application
  • unique application number (UAN) from your visa application
  • UKVI customer number

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When you should not use this service

There’s a different way to:

Ask someone else to report an error

You can ask someone else to use this service to report the error for you, for example: 

  • a legal representative
  • an employer
  • a friend or colleague
  • a member of staff at a university or charity

How long it takes to fix

UKVI aims to fix most issues within 5 working days.

If the issue is complex, it can take up to 15 working days.

You’ll get an email if it is likely to take longer than 15 days to fix or if you need to give more information.

View a printable version of the whole guide

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